Medical Receptionist

**As the face of the Practice**, your high standard of communications skills and positive, welcoming attitude will serve you well.

You will be joining an enthusiastic, efficient friendly team who have the patients’ best interest at the heart of everything they do. We pride ourselves on our reputation for delivering a high standard of care for our patients.

We will be looking for the following personal qualities:

- Dedication
- Enthusiasm and a ‘can-do’ attitude
- A team focused approach
- The ability to work accurately in a busy environment
- Excellent interpersonal and communication skills
- Highly motivated and flexible in your approach to care delivery to ensure we maintain our reputation for a high quality and safe service delivered to our patient population

A pleasant and helpful manner are essential.

The following list is not exhaustive, and tasks may change according to the needs of the practice.

**DUTIES**:
**Reception**:

- Open Reception desk and prepare for start of day
- Log onto the computer system and find patient information
- Deal with patient enquiries, and make appointments with Clinicians & other service providers, whilst asking appropriate questions to ensure appointment time is correctly allocated
- Co-ordinate the flow of communication between clinicians and patients during the working day.
- Ensure that messages are accurately delivered to the appropriate person
- Use listening and communication skills with all telephone callers and/or personal visitors to the surgery
- Deal with requests for registration
- Follow up queries from patients regarding results of diagnostic tests, X-rays and smear tests
- Collect NHS fees, for prescriptions and give medication to patients, according to practice protocol
- Dealing with requests for home visits
- Liaising with ICT and EMIS Helpdesk as required

**Mail**:
Open and date-stamp incoming mail. Sort and distribute or prepare for scanning.
- Deal with outgoing mail
- Dealing with EMIS tasks and queries
- Scan mail onto the system
- Use photocopier and fax equipment

**Repeat Prescriptions/Medication collection**:

- Filing of patient medication in preparation for collection patient/carer.
- Knowledge of correct procedure for collection of drugs and prescriptions

**Housekeeping & General**:
Operation of practice appliances - heating, lighting, telephone equipment, security equipment, computers, photocopiers, fax machine
- Lock and unlock premises and set (unset) alarm system
- Keep workstation tidy at all times
- Maintain stationery stocks, reordering as required
- Awareness of Health and Safety of self and others
- General tidying of offices, surgeries and public areas

Acting upon any Health & Safety risks
- Acting as chaperone/assistant if needed at medical procedures
- Attending staff meetings and appraisals
- Attending training as required
- Work on own initiative
- Making beverages
- Any other responsibilities within the scope of the role that may be agreed from time to time
- General administration to provide support to other members of the team as appropriate
- Participate in team meetings and contribute ideas for improving how we provide care

for more information or to apply, contact the Practice.

**Job Types**: Part-time, Permanent

**Salary**: £17,500.00-£22,186.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 08/12/2023
Reference ID: 12/22
Expected start date: 19/02/2024