Receptionist

6 months ago

London, United Kingdom Harrow Health CIC Full time

2

**Clinic Receptionist**

**2 Part Time vacancies.**
**1 x 16 hours per week and 1 x 24 hours per week between 07:30 and 20:00 on a shift basis including weekends.**

**Days Required Monday to Sunday**

**Salary £11-£12 per hour**

**Responsible to Head of Corporate and Business Support Services**

**About Us**
Harrow Health CIC is a community interest company that was established in
2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community.
Over the years, Harrow Health has expanded. We now provide many clinical services, which include Belmont GP Extended Access, which provides an appointment to see a GP if registered with Health Alliance PCN.
Community Services which is a GP referral-based service to a consultant or specialist doctor in the community at a reduced waiting time, and our Enhanced
Frailty Team, part of the Whole Systems Integrated Care Service specialised in providing home based care to our most vulnerable patients in Harrow.

Harrow Health provides quality patient care. We enhance patient experience by providing excellent clinical services in a safe environment. Harrow health works in partnership with a wide range of system partners to help develop a sustainable future for the local health community.

HHCIC/Front of House Clinic Receptionist/AT/v.2

**Job Type**
We require 2 flexible part-time Clinic Receptionists preferably with experience in the NHS and/or GP practice to join our progressive dynamic technology driven expanding and modern Diagnostic Centre.

Hours of work are 16 hours per week and 24 hours per week on a rota basis including weekends.

The successful applicant will need to be flexible in their approach to cover team absences where necessary.

**Job summary**
- Receive, assist, and direct patients and health care professionals in a courteous, efficient, and effective way.
- Make adequate notes to pass on accurate messages.
- Confirm the identity of all patients by asking for name, DOB, full postal address and confirm telephone number.
- Ensure all visitors sign in via the self-registration portal or in the visitors’ book. (Health and safety requirement)
- Update EMIS clinical system if there are any changes identified.
- Always remain professional. No personal mobile phones are to be used or visible.
- Prepare a clinical list for the day and provide a visitors pass for all clinicians.
- Ensure all clinics are clean, tidy and fully stocked with PPE.
- Check the Daily, Weekly and Monthly Cleaning lists to ensure the cleaning schedules are up to date and line with CQC requirements.
- Direct patients appropriately to ensure HH no smoking policy is maintained.
- Advise patients that there is limited patient parking on site on a first come first serve basis and manage the park up bays.
- Ensure all clinicians are offered tea or coffee and made to feel comfortable with and all PPE required for their clinics are available and fully stocked in each consultation room.
- Keep the reception area tidy and always lock the computer screen when leaving your desk, even for a moment.
- Ensure all key room items are available at the end of the day and complete your handover sheet.
- Ensure they retrieve and sign in clinicians’ equipment at the end of their shift. (BP monitor, thermometer, stethoscope, and other Harrow Health property.)
- Wipe down desk and couches and equipment between clinics and at the end of the day.
- Wipe down patient chairs in the waiting area and rooms periodically throughout the day.
- Ensure printers are stocked with paper.
- Keep prescription pads locked securely.
- Ensure no patient identifiable data is left on printers or rooms. Please use the available confidential waste bin.
- Report any accidents and incidents in the appropriate book left at

Reception.
- Notify your line manager of any accidents or incidents.
- Check the clinical stock levels are sufficient and prepare an order when stocks are close to running low.
- Liaise with the cleaners to ensure clinical and non-clinical waste is removed according to the schedule.
- Tackle spillages using the spillage kits.
- Be ready to report to the Head of Corporate and Business Support if the cleaners have not kept to the require cleaning schedule.
- Report any issues or faults to Head of Corporate and Business Support
- Check the suggestion boxes daily and share the contents with the Head of HR and Governance/Patient Services team.
- Please use the intercom and video entry prior to letting staff or patients into the main gate.
- Attend routine team updates and briefings as required.
- Complete mandatory training and read all relevant mandatory policies.

**Skills and Qualifications**

**Essential Desirable**
- GCSE or equivalent Maths and **Experience using EMIS Clinical**

English Grade C and above. System.
- Proficient with Microsoft Word, **Experience of working as a**

Excel, Outlook, and PowerPoint. Clinic or Medical Receptionist

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