Berthing Master

**About us**:
Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values**:
**DETAIL **We focus on doing things right for our customers

**EXPERIENCE ** Going beyond good service to put customers at the centre of all we do

**CARE **We care about each other, our customers and the environment

**COMMUNITY **We actively create inclusive places to bring people together

**CHALLENGE **Be fearless, give it a go

**Bangor Marina**:
Looking for an amazing opportunity to indulge in your love for water activities? Look no further than Bangor Marina and Harbour, where tranquillity and adventure converge. We are currently searching for talented individuals to join our team and become part of the exciting world of boatfolk. Situated at the coordinates 54°40'N, 5°40'W, our marina is nestled in the heart of the charming city of Bangor, a mere 13 miles away from Belfast. As the leading marina in Northern Ireland, we offer 530 marina berths, accommodating boats up to 26 meters long. Bangor Harbour operates as a commercial harbour and can accommodate vessels with a length of 70 metres and drafts up to 4 metres. Our expansive breakwaters ensure a secure and sheltered haven for all boats. At Bangor Marina and Harbour, we strive for excellence in both our services and facilities. Our well-maintained pontoons and shoreside amenities guarantee an exceptional experience for every sailor. As a valued member of our team, you will play a vital role in creating a warm and inviting environment for all. We’re more than just a workplace; we’re a close-knit community of like-minded individuals who share a passion for the water. Whether you're an experienced sailor or an outdoor enthusiast, Bangor Marina offers something for everyone. Join us and become part of this harmonious blend of tranquillity and excitement.

**Role purpose**:
An opportunity has arisen at Bangor Marina for a Berthing Master to join our friendly team. The role of a Berthing Master is to support the Marina Manager in proactively facilitating the efficient and safe running of the marina. This includes responsibility for assisting customers with all aspects of their berthing experience and keeping site and facilities clean, tidy and well maintained.

**Key responsibilities**:

- Ensure the safe and efficient operation of the Harbour Estate, including the Marina.
- Adhere to all Health & Safety regulations and comply with the Port Marine Safety Code
- Follow established safety procedures meticulously.
- Maintain all facilities and equipment in a clean, organised, and safe condition.
- Operate the Marina/Harbour workboat safely.
- Allocate berths, manage and record vessel movements within the Marina and Harbour, and provide essential LPS information.
- Raise invoices, process payments using the Harbour Assist programme, and maintain accurate records.
- Perform general reception duties with a commitment to exceptional customer service.
- Communicate effectively with vessels using VHF radio.
- Ensure the safety of vessels, particularly during adverse weather conditions.
- Maintain accurate records of incidents, movements, and safety information, ensuring proper handover to the next shift.
- Control public access and ensure site security.
- Assist with on-site event management as required.

**Working Hours and Environment**:
This position is offered on a zero hour contract, providing flexibility in working hours, including nights. You will be engaged as needed, depending on operational requirements.

**Core Competencies**:

- You must have eligibility to work in the United Kingdom.
- Speaking fl