Property Service Administrator

2 days ago


St Ives, United Kingdom Elogbooks Full time

**Property Service Administrator**

Salary 18k pro rata

Part time - 18 hours

Sat 13:00 - 19:00

Sun 07:00 - 13:00

Sun 13:00 - 19:00

St Ives PE27 4AA

Elogbooks FM Ltd provides vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and we're looking for a new team member to come and join us here at the forefront of FacilitiesManagement.

We are a 24/7 operation and we are looking for highly motivated individuals to join our dedicated weekend team where no two days are the same and every day is an opportunity to learn something new (we love it when a plan comes together)

If you have previous experience then that's great but it's really not necessary - we provide full training on the industry, role and software

As a Property Support Administrator you will support Facilities Managers who are based in the field. Duties will include:
Logging urgent Reactive Job and quote requests on the Internal System
- Chasing service partners and clients for updates on works
- Providing updates on works to end users/occupiers
- Dealing with queries from clients, occupiers and service partners
- Logging updates to the system
- Providing support to colleagues and other accounts
- Uploading documentation to the internal system
- Problem solving
- Ensuring Service Centre KPI’s are met
- Escalating complaint to Team leaders
- Other duties as may be required to fulfil the needs of the business

The role is heavily customer service focused and requires an individual who can think quickly on their feet and be decisive in high pressure situations. It's not quite 'big red button' pressure (we're definitely not NASA) but there are the occasional emergenciesthat need to be neutralised as quickly as possible. it's busy here but that just makes the day fly by faster, one things is for sure - you won't be bored.



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