Day Security Officer
3 months ago
**Contracted Day Security Officer - The Bentalls Centre, Kingston Upon Thames**
**Shift Pattern: 5 on 3 off, 9 hour staggered shift pattern**
**Do you hold a current SIA licence or valid SIA certificates, and a full 5-year checkable employment/education history?**
**Overview**
**Job Overview**
- To protect our clients and customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
**Main duties**:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct regular patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- There may be an aspect of working outside in all weather conditions and patrolling, so an active, enthusiastic person would be ideally suited to this role.
- The Security Officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
- As the first point of contact for to all customers and clients, the Security Officer must have geographically aware of their local surroundings.
- The Security Officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
- Report to the Security Shift Manager - must have an understanding of recording, reporting and escalating all sightings and arrests on a regular basis.
**Qualifications**:
- The officer should be able to work using their own initiative.
- Will need a flexible approach to work to suit the business needs.
- Excellent communication skills are required both written and verbal is essential.
- It is important the officer can remain calm under pressure.
- Valid SIA licence and first aid
**Benefits to working with Mitie include**:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- Staff Retailer Discount
- Pension Scheme
- Employee Assistance & Counselling
**What we are looking for**:
- Previous Security Experience
- Clear understanding of report writing - to be able to complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- SIA License - You are required to ensure you renew your licence 16 weeks before expiry.
- SC Clearance desirable
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