Central Booking Coordinator, Colorectal Surgery

2 weeks ago


Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

**The Central Booking Coordinator will provide**:
A fast and efficient service which allows patients surgical procedures to be booked.
Using patient administration IT systems.
Acting as front line staff, providing excellent customer service to patients.

A comprehensive administrative service to the Consultants and their Medical team.
Organise their workload with the Consultants and specialty teams, co-ordinating with other Clinical Office Co-ordinators to ensure that an efficient service is provided.
To work with the Patient Pathway Team to ensure that pathways are actively managed.

Daily use of Luna, liaise with the Patient Pathway Team to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.

To manage theatre lists, bookings, and cancellations.

Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms) in conjunction with Patient Pathway Team.

For all tertiary referrals, responsible for the provision of the Inter Provider Transfer Minimum Data Set within 48 hours of referral.

For all internal C2C referrals, responsible for raising C2C form and submitting it to appropriate specialty within 48 hours of referral.

To highlight any potential breaches or delays in the patient’s pathway to the Team Leader, Patient Pathway Team or Service Manager according to the Trust’s escalation policy.

Attend regular team meetings arranged by Team Leader (e.g. PTL meetings).

Competent use of patient administration systems, in particular in relation to the 18 week patient pathway, after training in accordance with required Trust standards.

Ensure changes notified by patients are added accurately and immediately.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

To be independently responsible for, and actively manage waiting lists, procedure bookings and theatre lists to ensure that the patient reaches the point of treatment within relevant timescales.

To ensure that the relevant kit and surgical equipment and HDU beds for particular procedures are arranged.

To liaise directly with patients to book, cancel, and rebook any outpatient procedure dates or theatre lists, taking into consideration of 18 week and cancer targets.

To be responsible for sending out relevant correspondence letters and cancelling/rebooking patients procedures where necessary.

Responsible for checking all letters sent are accurate, and outcomes cashed up on Patient Centre.

Monitor overbooking of theatre lists to ensure that there is low risk of patient cancellations.

Manage changes in consultant and nurse rotas which may result in changes to theatre lists and patient moves as a result.

Responsible for ensuring that all clinical activity (including those held at other trusts/organisations) are reduced/ cancelled when necessary, adhering to relevant procedures, notifying Managers and other Consultants within the department of any planned leave (inc sick, study & professional leave) for Consultants.

As part of the General Surgery administrative team, to provide general support and advice to patients and colleagues where possible.

General office duties including filing, photocopying, scanning & answering the phones.

Provide a fast and accurate clinical correspondence admin service with proficient use of appropriate software and systems to meet the required Trust’s standard of work.

As appropriate, prepare straightforward replies and requests for Consultant teams.

To use new working systems within the Clinical Office to promote an efficient service, i.e. Dictate IT, E-RS, Docman, Evolve, PAS, CRIS, ICE & the storage of appropriate information electronically on shared drives.

Ad-hoc retrieval of medical records/investigation results relating to patient/GP/Consultant enquiries, liaising with all staff concerned with patient services as necessary i.e. medical nursing, medical records, pathology, histology and management.

Provides first point of contact for written and tel



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