Technical Support Advisor

3 weeks ago


Watford, United Kingdom Page Group Full time

Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests.

The role also gives the opportunity to be part of an out-of-hours rota providing customers with emergency support outside of usual office hours.

Full technical training and support will be provided.

**Client Details**

Growth tech business based in Watford with huge growth plans in place for the next 12 months following acquisition.

**Description**
- The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution of support requests.
- Create an audit trail of the support request using our CRM systems.
- Liaising with mobile network providers
- Assisting internal & external teams with their queries
- Delivering monthly quality & quantity targets

**Profile**

In order to be considered you must have the following:

- Customer service experience
- Fluent English speaking
- Excellent communication skills both written and verbal
- Ability to understand, diagnose and assist in a busy support environment
- 5 GCSEs (or equivalent) at grade A-C including Maths, English, and Science
- PC Literate, including Word, Excel, and E-mail
- Good organisation skills

Desirable Skills & Qualifications:

- Interest in gaming/technology
- Electronic principles - BTEC, ONC, or similar qualification passed or in progress
- Experience with mobile telecommunication equipment
- Foreign language skills (Dutch/French/Swedish)

**Job Offer**
- Full technical training and support
- £23-27,870 dependant on level and shift pattern assigned
- Salary increase +£500 every 6 months
- Competitive benefits package including 25 days annual leave (plus 8 bank holidays)
- Hybrid working dependant on shift pattern

Choice of shift pattern:

- Core - 8:30am-6pm Monday to Friday
- Core+ - 8:30am-6pm Monday to Sunday (2 days in lieu)
- Flex Early/Flex Late - 5am-11pm dependant on shift Monday to Sunday (2 days in lieu)

NB: Flex shifts are fully remote


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