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Customer Service Representative

4 months ago

Bathgate, United Kingdom Johnston Oils Full time

We have an exciting opportunity for a Customer Service Advisor to join our Bathgate team.

If you’re a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.

No experience within the fuel industry required, as full training will be provided.

**What is involved in this role?**

Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.

Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.

Undertaking outbound calls to customers ensuring they are receiving the best value from our service.

Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.

Manage data cleansing and system management to maintain the efficiency of the system

Ability to react fast when the day gets busy and handle a wide variety of different customers.

Professional, polite and courteous telephone manner.

Passion for supporting customers and delivering excellent service.

Tenacity, determination and resilience.

Excellent verbal communication skills.

A good listener who can convey empathy, patience and understanding.

Confident in overcoming customer objections.

Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.

High levels of accuracy and attention to detail.

**Experience**

Experience of data entry and database management is desirable but not essential.

It is essential to maintain confidentiality awareness and professionalism when dealing with all customers.

Company specific computer system training will be given.

Experience in the fuel industry is not essential, but the applicant must show willingness to learn and develop for the role.

**Key Skills required**

Numeracy

Attention to detail

Time management

Customer service

**Start**: ASAP- But dependent on Notice Period

**Salary**: Negotiable dependent on experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location