Usher (Level 1)

6 months ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF JESS’S CARE AND UNDERSTANDING**

The Register Office in Westminster City Council is a world of extraordinary stories, where people mark the truly significant events of their lives. We oversee the legal formalities of births and deaths and, of course, carry out hundreds of wedding ceremonies.

Westminster boasts some of the world’s most sought-after wedding locations. With big occasions at venues such as Claridge’s and The Savoy, our registrars are in constant demand. But we also take great pleasure in hosting much simpler ceremonies at our iconic Old Marylebone Town Hall. And Jess, an experienced registrar, draws on her background as a dance tutor, sales professional, mother and language teacher to bring just the right level of authority and empathy to each encounter.

So when a bride mislaid her bouquet, Jess stepped up to save the day. She agreed with one of the ushers that they should create a beautiful arrangement from flowers displayed in the Town Hall. Meanwhile, Jess calmed the distraught bride and ensured everything stayed on schedule.

It’s just one of the many ways Jess and her team think on their feet and work together to make sure everyone’s special day runs smoothly.

**The Role**:
As an Usher at Old Marylebone Town Hall and other Westminster venues, you can make your own powerful contribution to the lives of residents and the futures they build together. Through supporting weddings, civil partnerships and citizenship ceremonies, you’ll be sharing some of the most important days of people’s lives and ensuring everything runs smoothly for them. You can expect to be involved in everything from greeting people and directing them around the building to serving refreshments, and liaising with suppliers such as photographers, musicians and florists. You will also show potential customers around our venues, allowing them to view the rooms and facilities. It’s a joyful environment but also a busy one that will keep you on your toes. No two days and no two ceremonies are the same.

Please refer to the **Job Description** for more information.

**About You**:
We’re looking for helpful, outgoing people who enjoy working with the public and meeting people from different nationalities and cultures. You’re likely to have experience of delivering world-class customer service as part of a team in a busy and fast-paced environment such as an airline or large hotel. Confident and calm under pressure, you’ll also be efficient and well organised with plenty of initiative. Your impeccable personal presentation will be matched by plenty of stamina (including the ability to stand for long periods of time) and strong communication skills, ideally including knowledge of one or more languages in addition to English. Given the nature of the job, you must be able to work irregular hours, including weekends and public holidays.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

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