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Call Centre Operator

4 months ago


Wakefield, United Kingdom Plumbcare.com Full time

We are looking for enthusiastic individuals from a strong planning & customer focused background, who are keen to learn and progress within our rapidly expanding heating & plumbing breakdown company. We’re building a fast growing, vibrant & profitable business with a pool of talented and passionate people who are all proud to work here.

We currently have positions within our Wakefield office for a booking clerk. A minimum of 2 years experience is required.

Main day to day duties will include:

- Maintaining the day to day routes/queries of all heating/plumbing engineers.
- Planning routes for the following shift, taking into consideration specific requirements and requests.
- liaising with the office/parts dept regarding availability/parts.
- Calculating capacity, ensuring all Excel spreadsheets are maintained.

*Accepting all claims processed through the portals from contractors.

*Booking appointments with customers for attendance required with an engineer
- Weekend shifts are compulsary 1 in 3 weekends with rest days the following week.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Closed

**View public job page**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- call handling: 2 years (preferred)

Work Location: One location

Reference ID: SP2023
Expected start date: 09/01/2023