Cctv Controller

4 months ago

Elephant amp Castle, United Kingdom ABM Full time

**Description**:
**JOB TITLE: CCTV Controller**

**LOCATION: Elephant and Castle, London SE17 1FN**

**CONTRACT: Permanent**

**HOURS: 42 hours per week Pro Rota**

**SHIFT PATTERN: 4 on 4 off**

**PAY RATE: £14.20 per hour**

**ROLE OVERVIEW AND PURPOSE**

The Control Room Operator (CRO) is accountable to the Site Management for the support, management, and delivery of Security & Cleaning within the Estate environment. The CRO will ensure exemplary standards of security and customer service is always provided to the client and visitors to the site.

**KEY RESPONSIBILITIES**
- Manage all control room procedures in line with the CCTV codes of practice.
- Support and provide guidance to other site-based Centre staff.
- Supervise Security Officers & Cleaning Operatives to ensure that company procedures are always followed and adhered to.
- To liaise closely with statutory authorities and Site Management with dealing with incidents and the provision of information.
- Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.
- Continual management and monitoring/policing of site radio systems.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
- Diligent management and maintenance of records/reference materials including Health & Safety records,
- Incident Reports, and site occurrence book.
- Ensuring strict compliance to GDPR and associated regulations.
- Manage and monitor access & egress to and from the service yards and management office.
- Ensuring that the Estate is a safe and non-threatening environment for all customers and site staff.
- Support the Site Management in ensuring standards are continually reviewed and improved upon.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- To provide professional advice and support to the Site Management in site related matters.
- Maintain standards and welfare amongst all team member accordance with the company policies and values.
- Report to the Site Management any event that may be detrimental to the fulfilment of the provision of security and cleaning on site.
- Support the Site Management to ensure the necessary security audits are undertaken and any non
- compliance highlighted and managed to completion.
- To manage excellent relationships with our client, our suppliers, and other partners.
- To readily interact with all visitors/tenants within the Estate, delivering first class customer focused service.
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring the Centre Team are always kept fully informed.
- Aid third party contractors/visitors ensuring all site procedures/policies are adhered to.
- Ensure a timely response to all security issues and events.
- Be available to cover at least 1 additional shift per month as required to cover absence.
- Any other reasonable duties as requested by your line manager.
- N.B - Core tasks are as above, although this list is not exhaustive.

**REQUIRED SKILLS AND EXPERIENCE**
- Holds a current SIA CCTV License
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills.
- IOSH Manage Safely Preferred

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