Email Coordinator

6 months ago

Newton Aycliffe, United Kingdom Crafter's Companion Full time

**Company Overview**

Founded by Sara Davies, Crafter’s Companion is unique in the crafting world. We design, develop and manufacture innovative art and craft products and we create inspiring and educational content that supports creative communities across the globe. We sell through TV shopping, retail partners in the UK and US, our dedicated e-commerce stores in the UK, US and EU, and Crafter’s TV, the only in-house TV channel that streams live crafting content to enthusiasts everywhere.

Our vision is to inspire everyone to express themselves creatively, to create craft projects they are proud of and to connect with like minded enthusiasts around the world. We are passionate and driven to improve, we foster innovation and growth mindsets, embrace change and work collaboratively to succeed together.

Crafter’s Companion is in the midst of an exciting transformation. We are combining our existing expertise in product development and content creation with new investments in online capabilities, new distribution and communication channels, category expansion, and operational infrastructure. And we are seeking to expand our team to achieve the rapid growth we expect.

**Job Overview**

Our goal is to build a company for the digital age. Socially based and driven by storytelling and global communities of crafters. Integrated across all online and offline interaction points to deliver superior, personalised service. Leveraging digital platforms to deliver the best customer experience and products to crafters around the world. Data-driven CRM which delivers value to our consumers and drives relationship value.

There are almost 10 million committed crafters in the UK and US alone, with extraordinarily high average annual values. Creating a compelling program to convert these crafters to membership, provide high program value, and leverage these relationships into high and long-lasting revenue generation is critical to our success.

**Personal Qualities**
- A fundamental interest in consumer behaviour, engaging with our customers, providing valued service and programs which deliver business results.
- Customer focused, never satisfied with “good enough” and always looking for ways to increase our relevance and value to members and communities.
- Knowledgeable and committed to continuously learning about CRM platforms and their capabilities, as well as industry trends and best practice.
- Commercially-orientated. Able to set clear commercial objectives, develop and assess programs based on performance against those objectives.
- Data-driven, constantly testing and optimising performance, setting and achieving target metrics, able to turn ideas into practical solutions.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Detail-oriented with a focus on accuracy and quality.
- Ability to thrive in a fast-paced, dynamic environment.

**Key Responsibilities**

**Qualifications**
- Strong written communication skills with an eye for detail and creativity.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Analytical mindset with a focus on data-driven decision-making.
- Excellent teamwork and collaboration skills.

**Benefits**
- Full-time, permanent contract.
- Hybrid working environment (specifics dependent on location, minimum of 3 days in HQ every two weeks).
- 40% staff discount.
- 25 days annual holiday entitlement plus 8 bank holidays.
- Company pension scheme.
- Opt-in private healthcare scheme.

**Job Types**: Full-time, Permanent

Pay: £21,500.00-£25,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Digital marketing: 1 year (preferred)

Work Location: Hybrid remote in Newton Aycliffe

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