Client Operations Manager
5 days ago
Client Operations Manager
Large E-commerce Business
£30k PA
The role will be one of an all-encompassing nature but first and foremost the Client Operations Manager will be directly involved in enhancing key relationships with customers and clients alike as well as managing a small team working on similar challenges.
Your key duties will include:
- Managing a small team who process Business To Business orders
- Maintaining Key Performance Indicators
- Management of outbound activity including operations and dealing with escalations
- Being the point of contact for the Client Success Team
- Maintaining service levels and co-ordinating day to day reporting and administration
- Maintaining high standards for all operational activity
- Excellent written and verbal communication skills
- Be able to show initiative in regards to planning and meeting deadlines
- Have the ability and skill to manage a small team of co-workers
Salary and Benefits:
- £30,000 Per Annum
- Hours - Monday to Friday, 0900-1800
- 21 days holiday + 8 days Bank Holidays and your birthday off - Holiday days will increase with service
- Staff discount scheme
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