Reservations Consultant

3 weeks ago


Edinburgh, United Kingdom Rocco Forte Hotels Full time

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

**The Position**

A confident and competent salesperson with a charming phone manner and exceptional interpersonal skills, you will work with our Reservations Manager UK to convert customer enquiries on our five-star suites and rooms into sales. Your experience in the hospitality space and working knowledge of property management systems will help you ensure that guests feel well attended to and aware of the options available to them. Your role will be responsible for handling reservations for The Balmoral and supporting reservations for Browns Hotel.

As such, your role will be to enhance the experience of every potential guest from the get-go, helping to ensure that all interactions with our hotel — from the moment they first make contact with us so the moment they check out — are flawless.

In turn, you will be given the support to develop your own skills and career with us and, ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.

**Why join us at Rocco Forte Hotels?**

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

- 29 Holidays pro-rata per year
- Uniform provided and complimentary laundry service
- Occupational Pension Scheme
- Meals on Duty
- £25 per night discounted rates at Rocco Forte Hotels
- 50% discounts on food and beverage
- 25% discounts on Spa Treatments
- 20% of Products in the Health Spa
- Learning and Development Opportunities
- Recognition & Reward Scheme
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Social Events
- Employee Assistance Programme

£22,500 plus service charge


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