Japanese Speaking Gnoc Engineer

3 weeks ago


London, United Kingdom People First Full time

**Your New Job Title**:Japanese speaking GNOC Engineer (Shift)

**The Skills You'll Need**:Japanese, customer service, IT support, helpdesk

**Your New Salary**:£20,000-29,000

**Location**:London Docklands

**Who You'll Be Working for**: Network Operation Centre

**What You'll be Doing Each Day**:

- Receive complaints from customers & report back to customers on the progress/result of troubleshooting
- Identify source of problems and propose solutions as a preventative action
- Handle Japan domestic services, contacting customers & domestic teams in Japan
- Maintain secure operations and keep the environment safe and tidy
- Set priorities and resolve the problem proactively
- Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers
- Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers & HCM GNOC
- Recording relevant information onto company ticketing systems
- Escalate matters when necessary to the team and other relevant divisions
- Create monthly reports for customers
- Access arrangement and maintenance notification arrangements with relevant parties
- Ad hoc requests from your line manager

**The Skills You'll Need to Succeed**:

- Fluent business level English and Japanese (reading, writing, listening and speaking) is essential
- Good communication skills are essential
- Experience of customer service or call centre operation is advantage
- Networking Protocol as examples: - Ethernet, TCP/IP, MPLS - ADSL, SDSL, and Fibre cabling
- Server or Firewall and Cisco experience are an advantage
- Windows Application (Word, Excel, PPT and Visio)

**Job status**:Contract until 30/06/2024 (possible extension)

**Start date**: ASAP

**Working hours**:12-hour rotations with 1 early shift + 4 late shifts (Early: 8:00-20:00, Late: 12:00-24:00/13:00-25:00)

Please follow us on Linkedin: people-first-team-japan



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