Customer Care Coordinator/medical Receptionist
2 weeks ago
**About us**
**Job Summary**
Would you like a rewarding job as a Customer Care Coordinator/Medical Receptionist where you can truly make a difference.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
Experience of dealing with patients from a wide range of backgrounds and cultures will be needed along with excellent communication and computer skills. Knowledge of SystmOne would be an advantage.
**Main Duties of the Job**
We are looking for an experienced Customer Care Coordinator/Medical Receptionist to join our friendly team. You will have excellent people and organisation skills and work well under pressure. You will also need to be flexible, highly motivated and be committed to tackling health inequality.
**Responsibilities**:
To contribute to the smooth running of the reception / admin function in order to provide a first class service to patients and visitors
To provide a high quality service to patients, doctors and other members of the Primary Health Care Team.
To contribute to the maintenance of patient confidentiality at all times, inside and outside the Practice.
**Person Specification**
**Qualifications**
**Essential**
- Good standard of education
- GCSE, O Level or equivalent in English & Maths Level C or above
- Willing to undertake further training and development
**Desirable**
- Practice receptionist (e.g.PRP, NCFE) or Customer Care (e.g.NVQ) qualification
- European Computer Driving License (ECDL), ELITE or equivalent IT qualification
**Experience**
**Essential**
- Previous experience of working in a customer focused role
- Experience of dealing with people from a wide range of backgrounds/different cultures
- Previous clerical/administrative experience in Primary Care
**Desirable**
- Previous experience of working in a GP Practice
- Experience of GP Practice clinical software particularly TPP System 1
**Special Knowledge & Skills**
**Essential**
- Able to maintain strict confidentiality in all aspects of work
- Excellent communication and interpersonal skills on the telephone and face to face
- Able to communicate with a range of people in a manner appropriate to their needs and situation
- Good keyboard skills
- Working knowledge of Microsoft Office
- Good organisational and time management skills
**Desirable**
- Understanding of Data Protection and Information Governance principles
- Committed to the Social Enterprise model of business and patient care
**Additional Requirements**
**Essential**
- Calm under pressure
- Tactful and diplomatic
- Able to provide cover for annual or sick leave on a rota basis, occasionally at short notice
- Able to work on own initiative or part of a team
- Positive and flexible approach to working arrangements
- Able to plan and organize own time and workload
- Eligible to work in UK
**Job Type**: Part-time
**Salary**: £10,074.00 per year
Schedule:
- Monday to Friday
- No weekends
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