Hotel Receptionist

**Accommodation available, if required**

**Full or part time hours available**

Douneside House is an award winning, 4-star Gold country house hotel in a beautiful location in Tarland, Aberdeenshire. Douneside House recently won Visit Scotland’s National Award for “Scotland’s Best Hotel Experience”.

We are looking for a Front of House Assistant to join our award-winning, friendly, and supportive team. You should be someone who loves hospitality and always want to go the extra mile to make sure our guests have a lovely experience.

Main duties will include:

- Providing a warm welcome to guests on their arrival, first impressions count Providing a tour of the House, talking about the history, facilities and what to expect during their stay and ensuring all guests needs are met.
- Reception tasks - answering calls, assisting with reservations, and dealing with all guest enquiries.
- Administration tasks, including arrival and departure reports, and other Front of House tasks. Ensuring all guest notes are captured accurately and followed up.
- Ensuring guests are fully satisfied on check out, dealing with any issues in a professional and friendly manner.
- Displaying to the guest excellent knowledge of the hotel facilities and the amenities and activities available in the local area.
- From time to time, assisting the restaurant - this may be providing guest’s with tea/coffee or assisting with room set up for special events.
- A warm and welcoming personality.
- Calm, mature and professional.
- Able to communicate effectively (in person and written communication) with our discerning guests.
- Able to multi-task with keen attention to detail
- Comfortable using Office 365 and hotel management software.
- Enjoy working as part of a team.

Full training will be given - the right attitude and personality is essential.

The preferred shift pattern will be:
40 hours per week, 5 days from 7. Weekend work will be regularly required. Shifts will be mainly 0800-1630, but later shifts (1200-2030) may also be required from time to time, particularly on a Friday and Saturday evening.

**Salary**: £24,000 per annum, plus 30 days holiday, share of hotel gratuities (on top of salary, paid monthly) and other employee benefits.

Good quality, shared accommodation (own bedroom) in the delightful local village of Tarland is available with the position (if required). This is charged at £63.70 per week, inclusive of rent and bills.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Aboyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person