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Customer Support Administrator
4 months ago
We value teamwork, innovation, and a commitment to excellence. Join our team and help us continue to deliver exceptional support to our valued customers.
**Position Summary**:
**Key Responsibilities**:
- **Issue Resolution**: Assist in resolving customer issues and complaints, escalating to the appropriate team members when necessary.
- **Administrative Tasks**: Perform administrative duties such as data entry, maintaining customer records, and preparing reports.
- **Documentation**: Create and update customer support documentation, including FAQs, troubleshooting guides, and training materials.
- **Team Support**: Provide support to the customer support team by coordinating schedules, organizing meetings, and managing communication channels.
- **Feedback Collection**: Gather customer feedback and provide insights to improve products, services, and customer support processes.
- **Continuous Improvement**: Identify opportunities for process improvements and assist in the implementation of new procedures.
**Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with a commitment to accuracy and efficiency.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Pay: From £23,975.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 16/06/2024
