Resident Service Supervisor

4 weeks ago

Edinburgh, United Kingdom Piries Hotel Full time

**Resident Service Supervisor - Reception**:
**Reception - Piries Hotel**:
**Contract**:Full Time**
**Salary**:£11.24****:
A choice hotel for short weekend and shopping breaks in Edinburgh, Piries is close to Edinburgh Airport and offers all the comforts of a pleasurable and cost-effective hotel. Wrapped up in a traditional Scottish atmosphere, the hotel offers 32 en-suite bedrooms and a fully licensed bar. All rooms offer modern facilities including en-suite bathrooms and free WiFi.

The hotel is well connected to the rest of the city with Haymarket Station just a two-minute walk away. Guests have easy access to Edinburgh Old Town, Princes Street shopping, Edinburgh Castle and the Scottish National Gallery.

A Resident Service Supervisor (RSS), must oversee the running of a shift and ensure that the Resident Services Assistants are managing their task lists accordingly. A RSS will be responsible for supporting their line manager with the operations of all departments.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

**Role in our Family**:
As a Resident Service Supervisor, key to your role is:

- To provide a safe environment for Splendid Family Members and residents
- To monitor shift procedures, ensuring checklists are completed in the correct manner
- To supervise the multiple departments, working operational shifts as required
- To comply with the company policies regarding Fire, Health & Safety, Food hygiene and Security
- To support your line manager in development of team members
- To support other team members when dealing with resident queries.
- To carry out the responsibilities of a Resident Services Assistant when required

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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