Head of Aftersales

1 month ago

StourportonSevern, United Kingdom Slicker Recycling Full time

**About us**

Slicker Recycling is one of the UK’s leading hazardous waste management companies and is the UK’s largest collector and processor of used waste lubricating oil. The nature of our business means that the environment IS our business. We strive to be the safest, most progressive and environmentally sound company in our sector, which supports our vision of innovation and sustainability.

Our expert teams are able to offer total waste management solutions to an extensive customer base across the whole of the UK and Ireland. We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more. We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations.

As a business our strategy is focused on growth and continuous improvement. Since the launch of Slicker in 2016 we have completed four acquisitions and have remained focused on driving the business from strength to strength. Having traded well throughout the pandemic we are in a strong position for continued growth.

Our 200 employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team. As a business we have big ambitions; it is an exciting time to be part of Slicker.

**The Job Role**

The role of 'Head of Aftersales' is a key appointment for our business, playing a crucial role in leading our account management team. This is a demanding role which will require drive, ambition, enthusiasm and creativity, combined with a high level of technical skills such as selling, negotiation, forecasting and commercial acumen.

The portfolio comes with a degree of complexity so the right person will have a strong analytical understanding, commercial modelling skills and have experience of leading sustainable change within teams or companies.

The successful appointment will have a growth mindset, self-starter determination, be able to demonstrate entrepreneurial thinking, and a desire to deliver results.

**Main tasks and responsibilities**
- Leading the Account Management team: managing client portfolios, ensuring compliance with regulations, fostering client relationships, contributing to the overall success and growth of the business
- Implementing short and long-term strategies for increased client retention, improving client relationships, and driving revenue growth from existing accounts
- Leading interactions with the most strategic accounts. Collaborating with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends
- Reviewing and improving key elements of the department such as sales messaging strategies and customer journey
- Establishing data collection and monitoring processes that accurately reflect the status and health of accounts and suggest tactical response
- Coaching, supporting, and developing the team, monitoring their success and conducting regular performance reviews
- Facilitating targeted action plans to resolve issues and maintain client satisfaction
- Keep abreast of the latest trends, regulations, and advancements in sustainability to guide their continuous improvement efforts

**What we would love to see from you**:
**Commercially focussed**: broad knowledge of corporate approaches to sustainability and ESG, keeps up-to-date with industry changes and trends. A sharp mind attuned to commercial and financial details, with strong experience of forecasting, reporting and tender preparation.

**Confident communicator**: excellent verbal and written communication skills with strong negotiation and presenting ability to influence key stakeholders at all levels of an organisation.

**Multitasking maestro**: resilient project management skills to keep the team on track to deliver on multiple initiatives with finesse.

**Leader**: proven success as a line manager would be beneficial or experience of supporting the development or coaching of junior professionals.

**Competency**: confident with CRM software and related sales processes, as well as MS Office (Excel and PowerPoint essential). Analytical

prowess and a talent for transforming data into actionable insights for our customers and AM team.

**Flexibility**: importantly, you will need a willingness to travel and work flexibly

**Experience**: demonstrable success in account management environments, building and developing strong client relationships, preferably in waste management or facilities management sectors.

**Benefits**

Sustainability focussed business

Commission Structure

Company Car or allowance

Private Medical Insurance, Healthcare cash back plan and Life Insurance

Perkbox employee discounts and salary sacrifice schemes

Paid company events

Employee Assistance Programme

Company pension

On-site parking

Hybrid working

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