Booking Office Administrator
4 weeks ago
An exciting opportunity has arisen for an enthusiastic, highly motivated, confident and organised individual with lots of energy who relishes a challenge, to join the Gloucestershire Community Dental Services in the role of Booking Officer.
The booking officer is considered a vital role within dental services. The role differs greatly from other administrative roles as it requires a complexity of key skills. If you enjoy being a team player, have excellent communication and negotiation skills, a good knowledge of dental terminology, good computer literacy and accuracy to gather information together then we would like to hear from you.
You will need to be able to balance the demands of an interesting and challenging role and manage your own workload effectively to meet deadlines and targets. You will enjoy working in a fast-paced environment and have the ability to prioritise duties according to conflicting priorities. A positive outlook and a flexible approach are essential.
- to provide a comprehensive booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment for the Gloucestershire Community Dental Service (CDS) sites.
- To ensure that the waiting list is maintained correctly and patients referred to the Service receive an appointment for treatment in accordance with their clinical need.
- Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient man of referrals.
- To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
- To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with clinicians and nursing team where capacity problems exist.
- To manage the block booking appointments to ensure clinical priorities are maintained.
- Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targets.
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
- To ensure accurate and timely data collection. Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.
- Administration tasks are completed in a timely way
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
**Closing date**: 6th February 2023
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