Customer Service Executive

4 days ago


Nottingham, United Kingdom Diversity Creative Marketing Full time

We are an independent agency that has been around for over 20 years. We work with incredible clients and recent growth means we are looking to expand our team. Take a read of the below and see if we’re describing you.

We are looking for a full time (37.5 hours) Customer Service Executive to support across our CRM clients. Proficient in all the usual MS office software packages, you must have excellent customer service skills, good attention to detail and be able to deal with demanding situations along with the ability to multitask. You will be expected to work on your own initiative, as well as reporting directly to the Operations Director.

**Responsibilities**:

- Communicating with a variety of stakeholders
- Updating and recording data via chosen CRM system
- Management of client and supplier databases
- Processing and managing payment schedules
- Liaison and management of relationships opposite both internal and external teams
- Complaint handling
- Support of other team members
- General office duties including; photocopying, filing, outgoing mail

**Skills and experience**:

- Minimum of 2 years’ experience.
- Excellent communication skills both written and verbal
- Numerate and accurate
- The ability to work under pressure
- Proven data management skills
- Grounded team player with the ability to multi-task
- Computer literate and proficient in all Microsoft Office software packages
- Experience of sales/marketing environment (desirable)
- Previous use of CRM systems, ideally Zoho (the latter platform being desirable)

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- customer service: 2 years (preferred)



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