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Customer Service Assistant

4 months ago

Northampton, United Kingdom WINTLE HEATING AND PLUMBING LIMITED Full time

Wintle Heating & Plumbing are a leading sub-contractor for the major house builders in the region and we are looking for a customer care co-ordinator to fulfil an admin role within our busy customer care department. Construction or plumbing experience would be an advantage but not essential.

The job role will include the following:

- Booking in and organising appointments for plumbers to attend to defects at customers properties.
- Logging defects received from house builders onto our customer care system.
- Organising and ordering parts for jobs.
- Sending weekly updates to builders and their site teams.
- Liaising with site supervisors and our contract director for site snagging.
- Sending completed job reports to builders.
- Liaise with other departments to ensure that customer enquiries or concerns are addressed.
- Provide any further administrative support to the customer care manager.

To be successful in the role, we will be looking for:

- Excellent communication skills, both written and verbal.
- Excellent computer knowledge essential.
- The ability to multi-task, prioritise, work accurately and efficiently under pressure.
- A professional, pleasant yet assertive manner when dealing with customers.
- Minimum of 12 months experience working in a customer service environment.
- 21 days holiday plus bank holidays, with an additional 1-day holiday per year up to 5 years’ service
- 35 hours a week.

PREVIOUS APPLICATIONS NEED NOT APPLY

Pay: £24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person