Contract Admin Support

5 months ago

Birtley, United Kingdom OCU Group Full time

We are currently recruiting for a Contract Administrator to join the team in our Birtley office. The purpose of the role is to provide information, support and resolve any emerging problems that our customers may face.

A Contract Administrator should understand the value of good communication skills, they should be able to put themselves in their customers shoes and advocate for them when necessary. Customer feedback is extremely important to OCU Group, and we pride ourselves on delivery the best service to our customers.

**Duties and Responsibilities**:

- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers throughout their job.
- Provide accurate, valid, and complete information.
- Meet personal and customer service team targets.
- Carry out other duties appropriate for this role.

A Contract Administrators main target is to provide excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.

**Skills and Experience**:

- Customer Service experience required.
- A good standard of IT skills, including Microsoft Office.
- Able to work as part of a team.
- Strong time management and organisational skills.
- High level of Administration skills.

**Company Information**:
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.

Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, ‘One Company United’.

**We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.**

**Job Types**: Full-time, Permanent

Ability to Relocate:

- Birtley, DH3 2RY: Relocate before starting work (required)

Work Location: In person

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