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Tonbridge, United Kingdom Look Ahead Care, Support and Housing Full time

**Recruiting Waking Night Support Worker to join our Young Peoples service in Tonbridge**

Looking for a new role where you can make a difference every day? We’re looking for a kind, compassionate and resilient Waking Night Housing Officer to join our Young People service in Maidstone & Tonbridge

£15,444 per annum, working 30 hours per week, plus Annual Leave pro rata, Pension schemes, staff discounts, healthcare and career progression.

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We’re looking for a Waking Night Housing Officer to join our Young People service.

Waking Night Housing Officer provides first contact and safeguarding to the customers during night-time hours. This includes providing a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers
- Providing a welcoming and responsive presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
- Carry out welfare checks on customers where required
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
- Managing the security of the scheme and monitoring the CCTV system.
- Reporting repairs and managing immediate remedial to defects if an urgent health and safety matter arises
- Accurately recording interactions with clients and report customer incidents

**Essential**:

- Passionate
- Motivated
- Caring
- Empathetic

**Desirable: -**:

- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

**Job Overview**:
Waking Night Housing Officer will be responsible for ensuring the safety and security of the building throughout times when support staff are not on site.

Your part time 30-hour role consisting of 3 nights on and 4 nights off, operating between the hours of 9.30pm-7.30am

**Person Specification**:

- A commitment to engaging with vulnerable young people with varying levels of support needs.
- The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Ability to use initiative and think outside the box due to this lone working role, whilst demonstrating your ability to share information and form part of the wider team.
- Have a practical and logical mind and naturally well organized
- Thrives on change and enjoys dynamic diverse environments
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date._
- This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £15,444.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount

Physical setting:

- Homecare

Shift:

- 10 hour shift

Ability to commute/relocate:

- Tonbridge: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: REQ004405