Roving Funeral Arranger

**About this role**:
**Roving Funeral Arranger**

We have 16 funeral offices in total including nine in Edinburgh and also one each in Dunfermline, Livingston, Prestonpans, Penicuik and Uddingston. We also operate as Thomas Brown in Broxburn and Dundas Fyfe in Motherwell.

We are looking for a smart, dignified and highly motivated individual to join our team, to work in a professional manner, handle written and spoken communication and assist clients in a sensitive way. You must have the flexibility to respond to clients differing religious and cultural expectations and the sensitivity to provide support to the bereaved

**The Role**

Our Funeral Arrangers deal with our clients at one of the most emotive times of their lives, and this requires a great deal of skill and empathy. The Funeral Arranger can be involved with the family from the very first call through to the day of the funeral and beyond. The role of the Funeral Arranger requires not just flawless interpersonal skills but also confidence and knowledge of the options available to the client.

No previous training or qualification is required for this role, as Scotmid provides full and thorough training. All we ask is that you have a desire to learn and a passion for delivering exceptional client service.

**Key Responsibilities**
- To arrange funerals in a sensitive and dignified manner, following company guidelines.
- To assist in viewing of the deceased during office hours and out of hours if requested.
- To provide a professional service to the highest standard.
- To maintain good public relations with all people that come into contact with the funeral home.
- To undertake administration duties relating to the business also knowledge of Microsoft Word and Excel would be an advantage.
- Frequently communicate with colleagues, clients and others involved in delivering the funeral
- Fully comply with all Scotmid Internal Procedures and NAFD Code of Practice
- Carry out any other duties when reasonably requested to do so by your Funeral Director including assisting with first calls as appropriate
- A full UK driving licence and own transport are essential.

**Conditions of Service**
- Rate of Pay - £11.31 per hour.
- Plus travel expenses when using own vehicle.
- 5 hours per week, Monday to Friday 9am to 5pm.
- Full training will be given, with an initial 8-week training course.
- Uniform is supplied.