Veterinary Holiday Cover Administrator
2 days ago
**Job Profile - Veterinary Holiday Cover Administrator/Receptionist**
**Values**:
**Our core values are what make the group a successful and fun place to work.**
**WE CARE**
**We care for animals and people, keep our promises, treat each other with decency and respect.**
**WE DARE**
**We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.**
**WE SHARE**
**We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.**
**Main Purpose of Role**:
To be the first point of contact for clients and the general public both on the
telephone and in person. Demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
**Description of duties and responsibilities**
- Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
- Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner
- Telephone calls should be answered as a matter of priority (3 rings) to ensure that all client enquiries are dealt with promptly and professionally
- Follow the 5 key steps to successful call handling:
- Answer and introduce yourself: ‘Good morning/afternoon/evening Myerscough Vets,
- . speaking, how may I help you?’
- Understand the nature of the person’s enquiry, obtain their name and the name of the pet and use both where appropriate
- Provide an explanation, don’t just quote a price
- Show interest and warmth towards their pet
- Offer a choice of appointments
- Preparing prescription medication under vet instruction
- Assisting the vet with animal handling as required
- Admitting and discharging patients for routine operations
- Control of stock in the branch to the agreed level including completion of stock takes
- Care and presentation of the client areas and waiting room stock
- Ensure clients pay for services on day of treatment, monitor and progress client debt
- Reconciling payments, cashing up, administration as required
- Convert enquiries to appointments wherever possible to maintain pet healthcare.
- Check/update vaccine/contact details upon each visit or during each phone call.
- Educate all clients about practice services and actively promote Pet Healthcare Plans and Pet Plan insurance.
- Attend internal and external training course. Travel away from the practice will be required.
- Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
- Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.
- Any other reasonable task required
**Dress Code**:
- Blue tunic and Blue trousers.
- Shoes should be black and be of any sensible style which will not compromise your safety and comfort (Trainers/stilettos/platform shoes should not be worn).
- Hair should be tied up in a appropriate manner.
**Hours of work**
- Variable hours depending on holiday rota. Minimum of 30 hours per week. Some weekend working may be required
- Weeknights usually finish at 18.15, occasionally later either 8pm or 10pm depending on the branch.
- Additional hours may be necessary during a stock take.
**Location**
- All 18 My Vet branches.
**Job Type**: Permanent
**Salary**: From £14,320.80 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Wellness programmes
Schedule:
- Day shift
Reference ID: VHCR
-
Veterinary Holiday Cover Administrator
2 days ago
Blackburn, United Kingdom Myerscough Veterinary Group Full time**Job Profile - Veterinary Holiday Cover Administrator/Receptionist** **Values**: **Our core values are what make the group a successful and fun place to work.** **WE CARE** **We care for animals and people, keep our promises, treat each other with decency and respect.** **WE DARE** **We dare to innovate, encourage entrepreneurial thinking and identify...
-
Veterinary Hospital Administrator
2 days ago
Blackburn, United Kingdom Myerscough Veterinary Group Full time**About the Role**: We are looking to recruit a Veterinary Hospital Administrator, who will deliver an excellent standard of customer service and work well in a team. The role involves reception duties at a busy hospital. Being the first point of contact for clients and the general public both on the telephone and in person. Demonstrating a professional and...
-
Veterinary Hospital Administrator
4 days ago
Blackburn, United Kingdom Myerscough Veterinary Group Full time**About the Role**: We are looking to recruit a Veterinary Hospital Administrator, who will deliver an excellent standard of customer service and work well in a team. The role involves reception duties at a busy hospital. Being the first point of contact for clients and the general public both on the telephone and in person. Demonstrating a professional and...
-
Holiday Cover Receptionist
4 days ago
Blackburn, United Kingdom Myerscough Veterinary Group Full timeWe are looking to recruit a receptionist on permanent contract. The role involves reception duties covering holidays across all of our 16 branches. Hours are guaranteed to be over 30 per week but are variable due to the nature of the role. Own transport is essential as the role involves travelling. **Job Types**: Full-time, Permanent **Salary**: From...
-
Veterinary Hospital Client Care Administrator
7 months ago
Blackburn, United Kingdom Myerscough Veterinary Group Full time**About the Role**: We are looking to recruit a Veterinary Hospital Client Care Administrator, who will deliver an excellent standard of customer service and work well in a team. The role involves reception duties at a busy hospital. Being the first point of contact for clients and the general public both on the telephone and in person. Demonstrating a...
-
Veterinary Nurse Position
5 days ago
Blackburn, Blackburn with Darwen, United Kingdom Animal Trust Full timeWe are committed to providing high-quality veterinary care that is accessible and affordable for pets in need. Our team of dedicated professionals is passionate about delivering exceptional patient care, and we are seeking a compassionate and skilled Registered Veterinary Nurse to join our Blackburn clinic.Key ResponsibilitiesProvide medical stabilisation,...
-
Veterinary Receptionist
6 days ago
Blackburn, United Kingdom Animal Trust Full timeAnimal Trust provides care to tens of thousands of patients every year and is one of the fastest-growing veterinary organisations in the country. We are proud of our principles of providing high quality and affordable care in a not for profit environment, we operate some of the most thriving surgeries around and are striving to revolutionise veterinary care...
-
Veterinary Nurse Specialist
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Animal Trust Full timeJob Title: Veterinary Nurse Specialist">We are seeking a skilled and compassionate Veterinary Nurse Specialist to join our team at Animal Trust. As a member of our dedicated veterinary care team, you will be responsible for delivering high-quality care to pets in need.About the Role:Provide medical stabilisation, imaging assessments, and complex surgeries...
-
Veterinary Clinician
1 week ago
Blackburn, Blackburn with Darwen, United Kingdom Recruit4vets Ltd Full timeRecruit4vets Ltd is seeking a skilled Veterinary Surgeon to join their independent practice in Blackburn. The ideal candidate will be committed to providing high-quality care and services to animals and their owners.As a full-time Veterinary Surgeon, you will play a crucial role in delivering exceptional patient care and supporting the team's efforts to...
-
Equine Veterinary Support Professional
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom VC Evidensia UK Full timeAbout the JobWe are seeking an experienced and skilled Equine Veterinary Support Professional to join our team at VC Evidensia UK. This part-time position involves supporting our equine veterinary surgeons with daily operations, including appointment scheduling and administrative tasks.Key Responsibilities:Schedule appointments and manage client...
-
Veterinary Surgeon Opportunity
3 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Vetisco Full timeAbout VetiscoWe are a reputable small animal veterinary group with three great sites in Blackburn, Clayton-le-Moors & Whalley.Role OverviewVetico is seeking an experienced and skilled Veterinary Surgeon to join our team. As a Veterinary Surgeon at Vetico, you will play a vital role in delivering high-quality patient care and contributing to the growth and...
-
Veterinary Credit Controller
2 days ago
Blackburn, United Kingdom Myerscough Veterinary Group Full time**Job Profile - Credit Controller** **Values**: **Our core values are what make the group a successful and fun place to work.** **WE CARE** **We care for animals and people, keep our promises, treat each other with decency and respect.** **WE DARE** **We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a...
-
Veterinary Specialist for Blackburn Clinic
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Recruit4vets Ltd Full timeRecruit4vets Ltd is seeking a skilled Veterinary Surgeon to join their independent practice in Blackburn. This full-time role offers a competitive salary, covering RCVS and VDS fees, as well as a generous CPD allowance.The ideal candidate will work in a non-corporate, small animal clinic where they can have a say in their work environment. The clinic prides...
-
Independent Practice Veterinary Surgeon Wanted
2 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Recruit4vets Ltd Full timeVeterinary Surgeon RoleRecruit4vets Ltd is a non-corporate veterinary practice seeking a skilled and dedicated Veterinary Surgeon to join their team. As a key member of the team, you will be responsible for delivering high-quality patient care and working closely with the existing team.Key RequirementsQualified Veterinary Surgeon with a passion for...
-
Experienced Veterinary Support Staff
1 month ago
Blackburn, Blackburn with Darwen, United Kingdom Animal Trust Full timeJob Description: We are looking for an experienced Veterinary Nurse to join our dynamic team at Animal Trust. As a key member of our veterinary care team, you will play a vital role in delivering high-quality care to pets in need.About the Role:Provide medical stabilisation, imaging assessments, and complex surgeries for a varied caseload.Contribute to a...
-
Veterinary Medicine Specialist
1 week ago
Blackburn, Blackburn with Darwen, United Kingdom Vetisco Full timeShape Your Career in Veterinary MedicineNo matter where your passion in veterinary medicine lies, we offer a comprehensive and tailored learning experience to support you in achieving your potential.We are committed to supporting you in shaping your journey to reach your goals. That's why our Graduate Academy programme has been developed to offer you the...
-
Veterinary Medicine Professional
1 week ago
Blackburn, Blackburn with Darwen, United Kingdom Vetisco Full timeShape Your Future in Veterinary MedicineNo matter where your passion lies, our comprehensive learning experience supports you in achieving excellence. As a recent or soon-to-be veterinary graduate, this programme offers tailored support for a successful and fulfilling career.Apart from a competitive salary starting from £34k, discover a host of benefits...
-
Blackburn, Blackburn with Darwen, United Kingdom Recruit4vets Ltd Full timeCompany OverviewRecruit4vets Ltd is an independent veterinary practice seeking a dedicated and passionate Veterinary Surgeon to join their team.SalaryThe estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.Job DescriptionA Veterinary Surgeon is required to work in a small animal clinic where you will have a say in the...
-
Veterinary Nurse
6 days ago
Blackburn, Blackburn with Darwen, United Kingdom Animal Trust Full timeAnimal Trust is seeking a dedicated Registered Veterinary Nurse to join our team in Blackburn. As a leading Community Interest Company, we strive to make veterinary care more accessible and affordable for all.Our state-of-the-art facilities include three theatres, including a dedicated dental suite equipped with a dental x-ray. You will work alongside a...
-
Veterinary Surgeon Position in Blackburn
6 days ago
Blackburn, Blackburn with Darwen, United Kingdom Recruit4vets Ltd Full timeCompany Overview:Recruit4vets Ltd is a leading recruitment agency specializing in veterinary positions. Our team of experts understands the needs of both employers and job seekers in the animal care industry.Salary: £45,000 - £60,000 per annumJob Description:We are seeking an experienced Veterinary Surgeon to join our client's independent practice in...