Veterinary Holiday Cover Administrator

2 days ago


Blackburn, United Kingdom Myerscough Veterinary Group Full time

**Job Profile - Veterinary Holiday Cover Administrator/Receptionist**

**Values**:
**Our core values are what make the group a successful and fun place to work.**

**WE CARE**

**We care for animals and people, keep our promises, treat each other with decency and respect.**

**WE DARE**

**We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.**

**WE SHARE**

**We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.**

**Main Purpose of Role**:
To be the first point of contact for clients and the general public both on the

telephone and in person. Demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.

**Description of duties and responsibilities**
- Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
- Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner
- Telephone calls should be answered as a matter of priority (3 rings) to ensure that all client enquiries are dealt with promptly and professionally
- Follow the 5 key steps to successful call handling:

- Answer and introduce yourself: ‘Good morning/afternoon/evening Myerscough Vets,
- . speaking, how may I help you?’
- Understand the nature of the person’s enquiry, obtain their name and the name of the pet and use both where appropriate
- Provide an explanation, don’t just quote a price
- Show interest and warmth towards their pet
- Offer a choice of appointments
- Preparing prescription medication under vet instruction
- Assisting the vet with animal handling as required
- Admitting and discharging patients for routine operations
- Control of stock in the branch to the agreed level including completion of stock takes
- Care and presentation of the client areas and waiting room stock
- Ensure clients pay for services on day of treatment, monitor and progress client debt
- Reconciling payments, cashing up, administration as required
- Convert enquiries to appointments wherever possible to maintain pet healthcare.
- Check/update vaccine/contact details upon each visit or during each phone call.
- Educate all clients about practice services and actively promote Pet Healthcare Plans and Pet Plan insurance.
- Attend internal and external training course. Travel away from the practice will be required.
- Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times.
- Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.
- Any other reasonable task required

**Dress Code**:

- Blue tunic and Blue trousers.
- Shoes should be black and be of any sensible style which will not compromise your safety and comfort (Trainers/stilettos/platform shoes should not be worn).
- Hair should be tied up in a appropriate manner.

**Hours of work**
- Variable hours depending on holiday rota. Minimum of 30 hours per week. Some weekend working may be required
- Weeknights usually finish at 18.15, occasionally later either 8pm or 10pm depending on the branch.
- Additional hours may be necessary during a stock take.

**Location**
- All 18 My Vet branches.

**Job Type**: Permanent

**Salary**: From £14,320.80 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Wellness programmes

Schedule:

- Day shift

Reference ID: VHCR



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