Collections Advisor

We have a new position available here at BES Utilities for a driven Collections Advisor to join our dynamic team based in Fleetwood, Lancashire.

You will be working as part of the Collections Department effectively handling and negotiating payments for unpaid invoices and reinstating customers’ Direct Debits.

**Immediate starts available**

**Role and Responsibilities (but not limited to)**:

- Make a high volume of outbound calls to chase unpaid invoices
- Follow our company policies regarding “treating the customer fairly”
- Negotiating payment plans
- Resolve complex customer queries promptly and efficiently
- Provide and maintain an excellent level of customer service
- Maintain accurate records
- Take payments over the phone
- Create direct debits
**Essential Skills**:

- Ability to listen and negotiate winning solutions
- Excellent communication skills
- Strong attention to detail and analytical background
- Previous experience of data input / data maintenance within an in-house system
- Ability to problem solve
- Target driven
- IT Proficient
- Self-motivated and enthusiastic
- Have a passion for helping people

**Benefits**:

- 28 days holiday (inclusive of bank holidays)
- Opportunities to up-skill in different departments
- Monthly Employee Recognition Scheme
- Social working hours and **NO** weekend work
- Company events
- A company that promotes from within
- Free tea & coffee
**Be part of our future**

If you would love to join our team as our new Collections Advisor, we encourage you to find out more

**Job Types**: Full-time, Permanent

**Salary**: £17,000.00-£19,000.00 per year

**Benefits**:

- Company events
- Company pension
Schedule:

- Monday to Friday
- No weekends