Food Hall Supervisor

**Food Hall Supervisor**

My client has a unique opportunity for an experienced supervisor in continuing the pursuit of excellence in customer service that is required in our clients highly prestigious Food Hall Department. We are looking for a full-time supervisor to work with the Head of Foodhall to help manage the flagship Food Hall Department with my client - Scotland’s most prestigious country store. The department is 20,000 sq ft and has expanded over the last few years, with the addition of a new Drinks Room, furthering its reputation as one of the premium Scottish Food Halls. With customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland

Working with luxury brands and products, my client's aim is to deliver the best goods and service that Scotland has to offer. Duties will include assisting the Food Hall Manager in leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales, and training and motivating your team. You will understand the importance of managing stock levels on the floor, and you will build excellent relationships with the warehouse and buying teams.

**Key responsibilities**:

- Supporting the Head of Foodhall in day-to-day management and task delegation to the team.
- Motivating and training the team to deliver excellent customer service.
- Understand department revenue targets and consistently striving to achieve these.
- Assisting when required in managing rotas, holiday, and absences.
- Opening and closing procedures.
- Ensuring all products are effectively merchandised.
- Liaising with the warehouse and managing stock movements.
- Liaising with Buyers and managing stock/shop movements.
- Dealing effectively with customer queries and complaints.
- Liaising effectively with Customer Services for returns, exchanges, and refunds.
- Stock checks as required.

**What they are looking for**:

- Excellent computer skills with a good working knowledge of Microsoft Office packages.
- Ability to work accurately and to deadlines.
- The ability to switch priorities depending on deadlines.
- An excellent eye for detail.
- Strong organisational skills.
- Excellent problem-solving skills, attention to detail, and excellent time management.
- The ability to work well in a team and provide support to colleagues as appropriate.
- Excellent communication skills (written and verbal) with the ability to converse with people at all levels.
- Being able to multi-task and work happily in a busy yet friendly atmosphere.

**Rewards**:

- Competitive salary.
- Being a part of a company whose values will give you a standard to aspire to and underpin who they are as a company and a community.