Sales Assistant

3 weeks ago

West Ham, United Kingdom L&Q Full time

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 120,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

**The Role**:
**Contract Type: Permanent Contract - full time 37.5 hours pw, Mon-fri 08:30 -17:00pm**
**Persona: Agile 20% - 40% office based and homeworking**
**Reporting office** **Stratford, London**

**Interviews will be held on: TBC**
**Salary**: £23,000-£25,750**

**An exciting role within a dynamic sales and marketing team, which could lead to wider opportunities in the future.**
As a key member of the Sales Progression team you will be responsible for inputting all information onto our systems and dealing with a high volume of administrative processes, providing support to a very busy Sales Team. You will be the first point of contact to our solicitors and financial advisors, processing sales documentation and updating systems to ensure that L&Q meets all of its targets including financial performance and customer satisfaction. Whilst this is not a customer facing role, the services provided contribute greatly to our customer journey

The successful applicant must evidence:

- Excellent administrative and IT skills including Microsoft, Excel, Word & Outlook
- Excellent attention to detail
- Excellent telephone and communication skills
- Previous experience of working with customers with a commitment to excellent customer service
- Ability to work under pressure and an ability to prioritise
- A positive, can do and collaborative approach to team work

Knowledge of affordable home ownership and private sale products would be an advantage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which
should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our Commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q manages over 90,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London's largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 29th.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.

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