Student Support Adviser

1 month ago

Leeds, United Kingdom Kaplan International Full time

**We’re currently expanding and looking to recruit Student Support Advisers to provide a range of support to our online students, undertaking our Essex programmes. If you have a passion for helping students succeed, we’d love to hear from you.**

**About Kaplan Open Learning**

At **Kaplan Open Learning**, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.

**Summary of the Role**

As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.

You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study. You will inform students of their progression options, monitor engagement to identify anyone who might be considered ‘at risk’, and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure.

You also will guide students when making key study choices and offer recommendations as to which study path is most appropriate. At the end of their study journey, you’ll hopefully have the chance to meet your students and their families at graduation to celebrate their success.

**Key Responsibilities**
- Act as the first point of contact for any non-academic queries.
- Provide advice and guidance relating to study choices e.g., module choices study speed.
- Monitor student engagement in relation to their academic studies, including module assessment engagement.
- Identify ‘at risk’ students, liaise with relevant departments to establish appropriate support mechanisms and formulate personalised contact plans.
- Supporting students at critical points during their studies, e.g., within the resubmission/induction period, with reassurance and guidance.
- Collaborate with the Academic Quality Teams to identify and resolve any issues related to the academic journey, offering advice and guidance to students where needed.
- Create accessible materials aimed at providing additional support to students and enhance internal processes to better support students.
- Maintain and enhance overall student satisfaction and retention.

**Key Requirements**
- An undergraduate degree
- Excellent interpersonal and communication skills, including diplomacy and tact
- Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail
- Evidence of initiative and problem-solving skills
- Excellent IT skills, particularly in Excel and Word
- A professional manner and an ability to handle sensitive information on occasion
- A desire to work in a highly collaborative environment
- A willingness to understand and adapt to new challenges

**CV and Covering Letter**
- Tell us about your previous experience supporting students/clients/customers? (100 words maximum).
- Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

**Working Arrangements**

The vast majority of this role will be based remotely, and you will be working from your own home. However, you would be required to attend our office in Leeds (LS1 5HN) once per month. Please note travel expenses to the office will not be reimbursed. These monthly visits are to encourage staff to utilise the office space for key meetings, training sessions, team building, project work and maintain the positive, creative, and innovative culture at Kaplan Open Learning.

Your monthly visits to the office would be flexible and arranged in advance with support from your line manager. You would not be restricted to certain days/dates within the month. However, we'd always try to arrange visits in advance so you and your team can meet face to face.

**Further Information**

**Starting Salary**: £23,500 Per annum

**Closing date**: 4th June 2023

**Mode of Interview**: All interviews will be held via Zoom/Teams.

**Benefits**
- Contributory pension scheme
- Life assurance and income protection schemes
- 28 days holiday plus bank holidays
- Working hours 37.5 per week
- Remote working opportunities
- The opportunity to grow as part of a division in a successful multi-national education company.

**_

**_

**_
Applicants must be able to provide proof of eligibility to work in the UK._**

**_

£23,500 Per annum

  • Student Life Adviser

    1 month ago

    Leeds, United Kingdom Leeds Beckett University Full time

    Job reference REQ0001507 Date posted 20/06/2023 Application closing date: Midnight 09/07/2023 Location Leeds Salary Grade 5: £32,411 to £36,333 Package Please refer to the Job Description and Employee Specification Job category/type Administrative/Support Attachments Job Description and Employee Specification REQ0001507.pdf Job...

  • Student Retention and Finance Adviser

    2 hours ago

    Leeds, United Kingdom Kaplan International Full time

    **Student Retention and Finance Adviser** **Reference number**: JR236955 **Location**:Leeds City Centre with remote working opportunities **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £25,000 Per annum We are looking for a **Student Retention and Finance Adviser** to join our team. The Student Retention...

  • Specialist One to One Study Skills Support

    1 week ago

    Leeds, United Kingdom Randstad Student Support Full time

    Are you passionate about helping students with additional needs reach their academic goals? As a study skills tutor you will be supporting students within the Leeds area who have learning difficulties. Does a flexible job role that works around your schedule sound ideal to you? If so, then Randstad...

  • Specialist One to One Study Skills Support

    1 week ago

    Leeds, United Kingdom Randstad Student Support Full time

    Are you passionate about helping students with additional needs reach their academic goals? As a study skills tutor you will be supporting students within the Leeds area who have learning difficulties. Does a flexible job role that works around your schedule sound ideal to you? If so, then Randstad...

  • Student Advice

    5 days ago

    Leeds, United Kingdom Leeds Arts University Full time

    Hours: Part time – 30 hours per week Contract: Fixed term (up to 12 months) Leeds Arts University is the only specialist arts university in the North of England. We have contributed significantly to the development of arts education for over 170 years, and have developed a national and international reputation based on the achievements of our students...

  • Student Advice

    2 days ago

    Leeds, United Kingdom Leeds Arts University Full time €30,507 - €33,319

    Hours: Part time – 30 hours per week Contract: Fixed term (up to 12 months) Leeds Arts University is the only specialist arts university in the North of England. We havecontributed significantly to the development of arts education for over170 years, and have developed a national and international reputation based on the achievements of our students and...

  • Student School Support

    2 weeks ago

    Leeds, United Kingdom Veritas Education Recruitment Full time

    Student - Part Time and Full Time School Support Are you currently at University in Leeds looking to get regular work around your studies based within schools? Are you currently studying any of the below degrees? Education Psychology, Criminology, and family support Childcare related Sports coaching/science/leadership Teaching and trainee...

  • Student School Support

    2 weeks ago

    Leeds, United Kingdom Veritas Education Recruitment Full time

    Student - Part Time and Full Time School Support Are you currently at University in Leeds looking to get regular work around your studies based within schools?Are you currently studying any of the below degrees?EducationPsychology, Criminology, and family supportChildcare relatedSports coaching/science/leadershipTeaching and trainee teachingSpecial...

  • Admissions Adviser

    2 days ago

    Leeds, United Kingdom Kaplan Open Learning Full time

    **We are seeking Admissions Advisers to join our dynamic Student Recruitment and Admissions Team. In this role, you will support prospective students through the admissions process and provide information about what is involved in studying towards an online course delivered in partnership with the University of Essex.** **Summary of Role** It’s Tuesday...

  • Student Support

    1 week ago

    Leeds, United Kingdom Newtons Recruitment Full time

    Location: Leeds or Sheffield (60% home-based)Starting salary: £25,000 + bonus, rising to £27,000 after probationPicture a job role where you can help people further develop their careers and qualifications.Then consider an exciting career change opportunity, with an excellent work life balance and huge sense of job satisfaction.If the above sounds...

  • Student Support

    2 weeks ago

    Leeds, United Kingdom Newtons Recruitment Full time

    Location: Leeds or Sheffield (60% home-based)Starting salary: £25,000 + bonus, rising to £27,000 after probationPicture a job role where you can help people further develop their careers and qualifications.Then consider an exciting career change opportunity, with an excellent work life balance and huge sense of job satisfaction.If the above sounds...

  • Student Support

    3 hours ago

    Leeds, United Kingdom Strive for Education Full time

    **Closing date**: Friday 24 May 2024 **Interview date**:Tuesday 4 June 2024 **Job Type**: - Part-time (Monday - Wednesday) **Pay**:19K - 24K FTE dependent upon experience (Pro-rata'd for part-time hours) **Start date**:Sept 2024 **Normal hours**: 8.30-4pm (Staff training alternate Wednesdays 4.30pm finish) - flexible finish times can be explored after...

  • Student Support Officer

    4 weeks ago

    Leeds, United Kingdom BPP Education Group Full time

    **General information**: **Reference **:004162 **Close Date**: 09/06/2023 **Vacancy details**: Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship **Job Profile**: Customer Experience - Customer Experience **Title**: Student Support Officer - Leeds **Contract Type**: Permanent **Job...

  • Student Advisor

    4 days ago

    Leeds, United Kingdom Elizabeth School of London Full time €25,000

    Elizabeth School of London Position: Student Finance Advisor Employment Type: Full-Time, Wednesday to Sunday (9am to 5pm) The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and...

  • Student Advisor

    5 days ago

    Leeds, United Kingdom Elizabeth School of London Full time €25,000

    Elizabeth School of London Position: Student Finance Advisor Employment Type: Full-Time, Wednesday to Sunday (9am to 5pm) The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and...

  • Assistant Head of Student Support

    1 month ago

    Leeds, United Kingdom University of Leeds Full time

    **Assistant Head of Student Support (Student Counselling & Wellbeing)**: **Salary: Grade 8 (£43,414 - £51,805 p.a. depending on experience)** Interviews are expected to be held week commencing 23 January 2023 This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible...

  • Student School Support

    7 days ago

    Leeds, United Kingdom Veritas Education Recruitment Full time

    Student - Part Time and Full Time School Support Are you currently at University in Leeds looking to get regular work around your studies based within schools? Are you currently studying any of the below degrees? Education Psychology, Criminology, and family support Childcare related Sports coaching/science/leadership Teaching and trainee teaching Special...

  • Student School Support

    7 days ago

    Leeds, United Kingdom Veritas Education Recruitment Full time

    Student - Part Time and Full Time School Support Are you currently at University in Leeds looking to get regular work around your studies based within schools? Are you currently studying any of the below degrees? Education Psychology, Criminology, and family support Childcare related Sports coaching/science/leadership Teaching and trainee teaching Special...

  • Head of Student Support

    2 hours ago

    Leeds, United Kingdom Study Group Full time

    **Contract Type**: Full Time - Permanent **Location**: Leeds, Leeds International Study Centre **Salary**:Up to £36400 per annum To be a member of the Centre Management Team with accountability for the Student Support Department including welfare and learning support, progression support and student engagement and transition (an indicative list of areas...

  • Student Education Service Officer

    1 month ago

    Leeds, United Kingdom University of Leeds Full time

    **Student Education Service Officer (Student Information Service)**: **Salary: Grade 5 (£24,285 - £27,929 p.a. depending on experience)**: **This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.** **Do you have excellent customer service...