Bank Receptionist

Job description PRINCIPLE DUTIES To welcome and communicate with all users of the Hospital in a courteous and polite manner, during the hours the service is provided as outlined in the departmental rota. To ensure a professional, neat and tidy appearance following the guidelines laid down in Hospital's uniform policy. To adopt a flexible approach in hours worked to ensure adequate cover of Reception / Admin areas especially during the absence of colleagues due to annual leave and sick leave. To cross train between Main Reception / Outpatient areas as appropriate.

To accept payments for the Hospital and its consultant users and issue authorised receipts for such payments. To maintain and update the computerised patient record system. To provide cover for meal breaks between both Reception areas as requested. Any administrative duties as and when required.

Bring to the attention of Senior Managers at St. Hugh's Hospital any concerns regarding the performance of other colleagues that is questionable, or where practice is poor, in accordance with the Public Disclosure Act 1988. Main Reception To answer incoming calls efficiently and redirect them to the appropriate destinations. To screen any customer enquiries and collate any relevant information to be updated on the private enquiry database.

To produce and check daily admission and theatre lists. To sort and distribute incoming mail. To carry out a till reconciliation each evening. To correctly frank and prepare all outgoing mail for collection by Royal Mail each evening.

To carry out photocopying duties as required. To collect and distribute all incoming faxes. To help out Choose and Book with Physio Clinics (Database) Outpatient Reception To answer telephone enquires Check clinics for following day/ close any relevant gaps To make appointments for patients to see Consultants/ Physiotherapists/Nurses who request this service following a comprehensive checklist to ensure all information required is available for their appointment. To communicate with Consultants to ensure smooth running of clinic session and are clearly defined and to keep other Hospital departments informed of these sessions.

To maintain records on consulting room hire times/ record Consultant clinics on spreadsheet. GENERAL GENERAL Equality & Diversity Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge. Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative. Information Governance All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in order to meet the Hospitals legal, regulatory and accountability requirements.

Health & Safety To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions. To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters. To immediately report to their manager any shortcomings in health and safety procedures and practice. To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form.

To use protective clothing and equipment where provided. Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a willful or irresponsible disregard for safety matters may give rise to disciplinary proceedings. Governance To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved. Safeguarding St Hughs Hospital is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

CANDIDATE PROFILE CRITERIA ESSENTIAL DESIRABLE Qualifications (Academic, Professional & Vocational) Sound educational background Level 1 NVQ Certificate in Customer Service City and Guilds 7261 or equivalent Level 2 NQV Certificate in Customer Service Previous Experience Working in an office environment, computer and key board skills. Customer Service Skills Organisation / prioritising Communication High standard of accuracy Ability to act on own initiative, and work unsupervised. Evidence of Particular: - Knowledge - Skills - Aptitudes Respect for confidentiality Ability to work unsupervised Customer Service focused Flexible working Knowledge of Compucare or similar Patient Administration System Specific Requirements Professional appearance Flexible Enthusiastic EMPLOYEE BENEFITS BENEFITS: 27 & 8 Statutory days ho