Night Room Service Team Member

1 week ago


London, United Kingdom The Chelsea Harbour Hotel Full time

The Chelsea Harbour Hotel is seeking an experienced **Night Room Service Team Member** with driving purpose to create engaging and dynamic guest experiences. You’ll be responsible for delivering food & beverage orders for our hotel guests during the night.

As Night Room Service Team Member your **key responsibilities** include:

- Ensuring that the guests are completely satisfied with their room service order
- Be fully conversant with all Room Service menus and special offers provided to our guests.
- Confidently take food and beverage orders as required and ensure that these are being processed correctly and in a timely manner.
- Provide courteous and efficient service to all guests and ensure that their needs and expectations are fully met during their stay.
- Ensure that all Room Service areas are being kept tidy and clean and replenish stock as required.
- Liaise with the Night Manager on duty and communicate any special guest requests or issues in a timely manner.

As Night Room Service Team Member the **essential skills **required:

- Have the passion for customer service and hospitality
- Have great communication and customer relationship skills
- Loves working as part of a passionate team
- Enjoys working in a fast pace environment

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Service charge
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme

.... As well as real opportunities to develop and gain promotion within the industry.

**About the Hotel**

The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Life insurance

Schedule:

- Night shift

Supplemental pay types:

- Tips

Work Location: One location

Reference ID: CHHNRS



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