Healthcare Customer Care Specialist

4 weeks ago

Derby, United Kingdom Kuehne+Nagel Full time

-.
- ** Your Role **:The main role is to handle road freight shipments for Pharmaceutical and Healthcare customers, ensuring all necessary operational duties and functions are in accordance with specific working instructions and customer SOPs.
- ** Your Responsibilities**:

- Build relationships with the key account Pharmaceutical and Healthcare customer and Kuehne + Nagel Pharma network.
- Build relationships with GDP PharmaChain approved hauliers.
- Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
- To request and negotiate rates with hauliers.
- To ensure customer communication is precise and received in a timely manner.
- Providing Quotations and have the ability to follow up on quotations.
- Reporting on investigations and deviations by use of CAPA and the TIP tool.
- Understanding of customer EDI processing ensuring that the transport planning is completed and passing of correct details to the EMG warehouse team.

**Your Skills and Experiences**:

- Attention to detail
- Operationalknowledge
- Customer Service
- Communication - Internal and external
- Knowledge of KN Pharma policies and procedures
- Understanding of customer SOPs
- Be able to work as part of a team
- To be able to operate in a high speed and fast moving environment

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Nivendran Pillay
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