Associate Problem
3 weeks ago
**Associate Problem & Major Incident Co-ordinator**
**Permanent**
**Grade 3 - £25,119 - £31,364**
**Working 36.5 hours per week
**Job Overview**
We are seeking an Associate Problem & Major Incident Co-ordinator to join our team to work alongside senior team members and providing support to the problem and major incident manager. Coordinating the resolution of any problems and facilitating the response to major IT incidents for the organisation. Work under supervision with other service areas within DTS to proactively prevent incidents from happening and minimise the impact of incident that cannot be prevented. Work to prevent the recurrence of incidents and manage the lifecycle of all problems.
**What we are about**
Our team thrives on a culture built on shared values and behaviours, which underpin exceptional performance and results. We encourage an environment of collaboration, innovation, and continuous growth. Our diverse range of projects encompasses all aspects of Digital Service delivery, with a shared commitment to providing an excellent colleague experience. We diligently work towards offering exceptional technical support and maintaining effective communication within the Digital and Technology Service and across the broader council.
Our dynamic, fast-paced work environment is dedicated to delivering high-quality outcomes tailored to the needs of our organisation, its users, and the citizens we serve.
**What you will do**
- Contribute to ensuring the proactive identification of problems or potential problems by analysing leading or trailing indicators and trending incidents, requests or events.
- Under appropriate guidance, categorise problems and work with colleagues across the service to determine, initiate and deploy preventable measures.
- Participate in a high-performing end-user facing problem and major incident management team, creating, and implementing plans and strategies to ensure the problem and major incident team delivers a high quality, continually improving support service.
- Work with users and service leads to resolve major incidents, manage customers' expectations, and review incidents to improve service provision and customer satisfaction.
- Liaise with the service desk on critical incidents and other system failures, communicating and updating tasks on time, and escalating where necessary to the lead support officer.
- Ensure that customers receive a friendly, professional, and consistent service regardless of the problem or major incident being delt with.
- Be a role model for our values and lead by example to help transform the culture of the organisation; fostering a high trust, empowered and inclusive environment where teams and individuals thrive and perform at their best.
**We will support you with**
- An environment that values curiosity, autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work life balance
- Exposure to all digital and technology teams and services areas across the council
**About us**
This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow.
We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day.
We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness, and innovation. We take advantage of unparalleled access to data, doing things at scale and using technology creatively to re-imagine the way services are delivered and build the digital council of the future.
**Ref: BCC1062**
**Proof of Right to work in the UK will be required for all applicants in accordance with **UK Home Office requirements **, before any employment offer can be confirmed.**
Job Description and Person Specification
-
Associate Problem
6 days ago
Birmingham, United Kingdom Birmingham City Council Full time**Associate Problem & Major Incident Co-ordinator** **Permanent** **Grade 3 - £25,119 - £31,364** **Working 36.5 hours per week **Job Overview** We are seeking an Associate Problem & Major Incident Co-ordinator to join our team to work alongside senior team members and providing support to the problem and major incident manager. Coordinating the...
-
Physician Associate
3 weeks ago
Birmingham, United Kingdom Scott Arms Medical Centre Full timeAs a Physician Associate you will be acting within your professional boundaries, providing care for patients from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care under the supervision of a GP. You will demonstrate safe, clinical decision-making and expert care for patients within the practice, in consultation...
-
Birmingham, United Kingdom Taylor Root Dusseldorf Full timeCommercial Litigation Associate / Senior Associate Are you an accomplished legal professional with a passion for commercial litigation? A top-tier national firm is seeking a talented and experienced Commercial Litigation Associate or Senior Associate to join this reputable team in Birmingham. About the Role: This is a new and exciting opportunity...
-
Birmingham, United Kingdom Taylor Root Dusseldorf Full timeCommercial Litigation Associate / Senior Associate Are you an accomplished legal professional with a passion for commercial litigation? A top-tier national firm is seeking a talented and experienced Commercial Litigation Associate or Senior Associate to join this reputable team in Birmingham. About the Role: This is a new and exciting opportunity within...
-
Birmingham, United Kingdom Taylor Root Dusseldorf Full timeCommercial Litigation Associate / Senior Associate Are you an accomplished legal professional with a passion for commercial litigation? A top-tier national firm is seeking a talented and experienced Commercial Litigation Associate or Senior Associate to join this reputable team in Birmingham. About the Role: This is a new and exciting opportunity within...
-
Birmingham, Birmingham, United Kingdom Taylor Root Full timeCommercial Litigation Associate / Senior AssociateAre you an accomplished legal professional with a passion for commercial litigation? A top-tier national firm is seeking a talented and experienced Commercial Litigation Associate or Senior Associate to join this reputable team in Birmingham.About the Role:This is a new and exciting opportunity within the...
-
Birmingham, United Kingdom Taylor Root Full timeCommercial Litigation Associate / Senior Associate Are you an accomplished legal professional with a passion for commercial litigation? A top-tier national firm is seeking a talented and experienced Commercial Litigation Associate or Senior Associate to join this reputable team in Birmingham. About the Role: This is a new and exciting opportunity within the...
-
Commercial Associate
2 weeks ago
Birmingham, Birmingham, United Kingdom Taylor Root Dusseldorf Full timeCommercial Associate at International Firm in Birmingham Are you a talented and ambitious commercial lawyer with 2-3 years of post-qualification experience (PQE)? Do you thrive in a dynamic and collaborative environment? If so, we have an exciting opportunity for you to join our client, a prestigious international firm in Birmingham as a Commercial...
-
Commercial Associate
4 weeks ago
Birmingham, United Kingdom Taylor Root Full timeCommercial Associate at International Firm in Birmingham Are you a talented and ambitious commercial lawyer with 2-3 years of post-qualification experience (PQE)? Do you thrive in a dynamic and collaborative environment? If so, we have an exciting opportunity for you to join our client, a prestigious international firm in Birmingham as a Commercial...
-
Commercial Associate
4 weeks ago
Birmingham, United Kingdom Taylor Root Global Legal Recruitment Full timeCommercial Associate **Location** Birmingham, West Midlands**Posted** Posted 3 days ago**Salary** £65000 - £70000 per annum**Expiry Date** 2024-05-22Commercial Associate at International Firm in Birmingham Are you a talented and ambitious commercial lawyer with 2-3 years of post-qualification experience (PQE)? Do you thrive in a dynamic and...
-
Business Support Associate
2 months ago
Birmingham, United Kingdom Mitie Full time**Business Support Associate** **Central Government & Defence** **Job Purpose** - Provide support with Purchase Order Cleanse and Invoice Query Resolution including Supplier Statement Reconciliation **Responsibilities** - Coordination of Supplier Statement Reconciliation - Investigation and closure of open Purchase Orders by liaising with Internal Teams...
-
Lettings Operations Associate
4 weeks ago
Birmingham, United Kingdom Darlows Full time: As the Operations Associate/Senior Operations Associate, you will report to the Operations Manager and work alongside the Operations Co-Ordinator to help implement and deliver projects and strategic plans within defined timescales. You will be task oriented, have an attention to detail, able to work remotely, at pace and both on your own initiative and...
-
Commercial Associate
3 weeks ago
Birmingham, United Kingdom Altera Digital Health Inc. UK Full time**Altera Digital Health** **Commercial Associate** **About Us**: Altera Digital Health is a leading UK digital healthcare company transforming the way patients access and manage their health. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are...
-
Ktp Associate
1 week ago
Birmingham, United Kingdom Aston University Full timeThis Knowledge Transfer Partnership project aims to extend an individual's independent living by using machine learning and artificial intelligence to process data collected through sensors in the home, to indicate a decline in wellbeing, allowing a care professional to make an early intervention (e.g., in the case of higher risk of a potential...
-
Retail Associate
3 weeks ago
Birmingham, United Kingdom Dovetail Recruitment Ltd Full timeRetail Associate Job in Birmingham Our well-established client based in Birmingham have an exciting opportunity for a Retail Associate who is looking to start an exciting new career to join their expert team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the...
-
Sales Associate
2 weeks ago
Birmingham, Birmingham, United Kingdom SELFRIDGES Full timeSales Associate - Childrenswear 22.5hrs (Birmingham) Sales Associate - Childrenswear 22.5hrs (Birmingham) Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges...
-
Associate
1 month ago
Birmingham, United Kingdom Carter Jonas LLP Full timeBuild the world you want to live in with a career in the infrastructure property sector. We have an excellent opportunity for an experienced MRICS Associate based in Birmingham to work within our Infrastructure team. As an Associate you will be required to provide a property service with a rural focus including compensation relating to...
-
Associate
4 weeks ago
Birmingham, United Kingdom Carter Jonas Full time-We have an excellent opportunity for an experienced MRICS Associate based in Birmingham to work within our Infrastructure team. As an Associate you will be required to provide a property service with a rural focus including compensation relating to temporary and permanent acquisition, along with the valuation of rural land and property. As part of your...
-
Associate
1 month ago
Birmingham, Birmingham, United Kingdom Carter Jonas LLP Full timeBuild the world you want to live in with a career in the infrastructure property sector. We have an excellent opportunity for an experienced MRICS Associate based in Birmingham to work within our Infrastructure team. As an Associate you will be required to provide a property service with a rural focus including compensation relating to temporary and...
-
Sales Associate
4 weeks ago
Birmingham, Birmingham, United Kingdom SELFRIDGES Full timeSales Associate - Mens Ralph Lauren 15hrs (Birmingham)Job IntroductionAs a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are...
