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Customer Representative
3 months ago
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.
**Duties**:
- Respond to customer inquiries and provide accurate information about our products and services
- Perform data entry to update customer records and maintain accurate documentation
- Analyze customer needs and recommend appropriate solutions or upsell additional products or services
- Provide exceptional service by actively listening to customers, addressing their concerns, and ensuring timely resolution
- Maintain a high level of professionalism and adhere to phone etiquette standards
**Experience**:
- Fluent in English, both written and verbal communication skills
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent communication skills, both verbal and written
- Experience with upselling or cross-selling is a plus
**Job Types**: Full-time, Permanent
Pay: From £25,514.77 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 14/05/2024