Salesforce Industries Platform Specialist

2 weeks ago

Manchester, United Kingdom BT Group Full time

Salesforce Industries Platform Specialist

**Job Req ID**:16663**Posting Date**:23-May-2023**Function**:Software Engineering**Location**:Deansgate, Manchester, United Kingdom**Salary**:Competitive with Benefits**A**
**bout BT Digital**:

- Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit exists as three household brands - BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.- There’s never been a more exciting time to join the Consumer CIO Team. We’re investing hundreds of millions of pounds into our technology and transforming the way we work to create, not just the best experience in the telco market, but something that customers talk about as the best in the UK.- We believe in empowering our Consumer CIO superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We are aiming our organisation around continuously ‘build, measure, and learning’ which allows us to deliver on our purpose: to drive our thinking and expertise so that together we can create the best experiences and telco products that enhance our customers’ lives. We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.**About the Role**:

- The Platform Specialist is integral to our success in building out our internal Salesforce Software Engineering capabilities for the new EE under Telco Capabilities in EE CIO. As a team player with deep expertise in the SF Platform, you will be responsible for work directly with the SF Platform Product Owner to ensure our platform is set-up for success across all our Dev, Test, Pre-Prod and Production environments. As a driver and detailed orientated specialist, you will be responsible to analysing new SF features to determine applicability and risk for adoption whilst also helping us shape our Platform roadmap in partnership with Salesforce. You will also be a coach to other members of the team to upskill and further our in-house accountability and ownership of the platform working with on-shore and off-shore teams to create a culture focused on learning and continuous improvement.**Key Responsibilities**:

- Takes complete ownership and accountability of the team supporting 2nd line defence for defect resolution in Production Environments working closely with off-shore counterparts
- Drives resolution within SLAs for platform issues including both functional & non-functional defects.
- Drives and improves WOW within 2nd line defence including utilising JIRA and SNOW capabilities
- Responsible for team coverage and management to ensure adequate cover throughout the calendar year
- Keep up-to-date with latest SF technology trends and Summer/Winter releases in-conjunction with Consumers SF adoption strategy
- Be the voice of the Platform in terms of adoption of new features, understanding the benefits and impacts
- Working hand-in-hand with Technical Account Managers from Signature Support and Proactive Monitoring to digest, understand and translate Monitoring capabilities to SF Engineering teams
- Own the creation, up-keep and distribution of monitoring reports for Production Environments working closely with functional squads
- Own and document the Platform Roadmap in conjunction with the SF Product Owner
- Guide the wider SF Engineering teams and work closely with colleagues from Strategic IT Architecture to own and ensure Platform is operating within BT standards and guidelines across Security, Data, etc.
- Own SF support cases E2E, being the voice of EE SF Engineering to ensure problem resolution
- Work with stakeholders to define system requirements and customize the platform
- Own User Management & Data Management and Platform Security

**Skills Required**:

- Adequate SF Certifications, SF Admin and Advanced Admin preferred.
- Experience in managing platform in production environments
- **Sale**sforce 2**nd** **Line Support**:Technical expertise in defining and operating ASG responses and operating models including deep experience in problem resolution within live environments
- **Salesforce Platform **Expert**:Proven experience on Salesforce Platform working closely with Engineering teams and an understanding of Signature Support processes

**Benefits**:

- Competitive salary
- 25 days annual leave (plus bank holid

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