Current jobs related to Summer Host Team Leader - Stirling - Stirling Hotel Services Ltd

  • Summer Host Team Leader

    4 months ago

    Stirling, United Kingdom Stirling Hotel Services Ltd Full time

    We are currently recruiting Summer Host Team Leaders to assist the University of Stirling in its vision to deliver an inspired customer service to students and guests staying in University accommodation over the summer months. As part of the Accommodation Services team, the Summer Host Team Leaders will be based throughout the University's accommodation...

  • Summer Host

    4 months ago

    Stirling, United Kingdom Stirling Hotel Services Ltd Full time

    We are currently recruiting Summer Hosts to assist the University of Stirling in its vision to deliver an inspired customer service to students and guests staying in University accommodation over the summer months. Based throughout the accommodation buildings this is a customer-facing role. The role holder will be expected to show excellence in customer...

  • Stirling Summer Activity Anglo Leader

    3 months ago

    Stirling, United Kingdom Anglo ltd Full time

    **Summer Activity Anglo Leader (AL)**: **LINE MANAGER**:Activity Manager (AM)**BED & BOARD**:Residential position. Full bed and board**HOURS**: 40 hours over 6 days a week**REMUNERATION**:£416.80 paid weekly**CONTRACT**:Temporary, fixed term**PREPARATION**: Safeguarding training and timetabling information provided before you start.- Comprehensive training...

  • Team Leader

    4 months ago

    Stirling, United Kingdom SSP Full time

    **Team Leader** Team Leader at Starbucks Forth Vally** **Pay rate **£11.00** per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in...

  • Summer Cleaning Services Assistant

    4 months ago

    Stirling, United Kingdom Stirling Hotel Services Ltd Full time

    We are currently recruiting Summer Cleaning Services Assistants to assist the University of Stirling in its vision to deliver an outstanding customer experience to guests staying in University accommodation over the summer months. In the summer months the accommodation team are responsible for delivering a quality experience to paying guests using the...

  • Team Leader

    4 months ago

    Stirling, United Kingdom NHS Scotland Full time

    A vacancy has arisen within CADS for Band 7 Team Leader within Stirling/Clackmannan based at St Ninians Health Centre. The post holder must be 1St level Registered Mental Nurse (RMN) trained to degree level with post qualifications in relevant area of speciality. Desirable qualification would be in leadership and operational development or have a...

  • Team Leader

    3 months ago

    Stirling, United Kingdom Atlas Hotels Full time

    **Hours**: 40** hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stirling** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused...

  • Ward Hostess/host

    4 months ago

    Stirling, United Kingdom Compass Group Full time

    **Ward Hostess/Host - King's Park Hospital**- £10.75 per hour- Zero hour contract- 2 positions available- Variable shifts Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you! A new opportunity has arisen for a...

  • Team Leader

    3 months ago

    Stirling, United Kingdom Atlas Hotels Full time

    **Hours**: 32** hours across 4 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stirling** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused...

  • Team Leader

    3 months ago

    Stirling, United Kingdom Pub and Grill Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a...

  • Summer Intern Facilities Engineering

    4 months ago

    Stirling, United Kingdom Merck KGaA Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...

  • Corporate Host and Receptionist

    4 months ago

    Stirling, United Kingdom On Verve Full time

    **Summary of the role**: We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life. As every day is a different day as you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times. This role is based on our client’s site which is in the investment...

  • Summer Intern

    3 months ago

    Stirling, United Kingdom Merck KGaA Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...

  • Summer Fleet Washer

    4 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £11.75 per hour plus benefits **Type of work**: Temp **Location**: Stirling About the role We’re looking to recruit a temporary Fleet Wash Valeter to join our Stirling Renault/Dacia/Hyundai branch for the summer. **What we can offer you**: £11.75 an hour 33 days’ holiday with room to grow Private healthcare Generous retail...

  • Team Leader

    4 months ago

    Stirling, United Kingdom NHS Scotland Full time

    An exciting opportunity has arisen with Community Care and Treatment Service/District Nursing for an enthusiastic, motivated Band 7 Team Leader to join the H&SCP within Clacks/Stirling. The post holder will provide professional leadership, management, coordination and governance of the CTAC/ Community district nursing_ _service. The post holder will work...

  • Starbucks Team Leader

    1 month ago

    Stirling, Stirling, United Kingdom EG Group Full time

    Position: Starbucks Team LeaderLocation: Stirling, FK9 4UA Employment Type: Part-Time / Full-Time / Permanent Compensation: £12.25 per hour Incentives: Quarterly Bonus Program Company: EG Group Note: As this role is within a food service environment, there may be potential exposure to allergens. We are seeking a committed Team Leader who can guide,...

  • Starbucks Team Leader

    1 month ago

    Stirling, Stirling, United Kingdom EG Group Full time

    Position: Starbucks Team LeaderLocation: Stirling, FK9 4UA Employment Type: Part-Time / Full-Time Opportunities Available / Permanent Compensation: £12.25 per hour Incentive Program: Quarterly Bonus Scheme Company: EG Group Note: This role may involve exposure to allergens due to the nature of the food service environment. We are seeking a committed Team...

  • Service Team Leader

    3 months ago

    Stirling, United Kingdom Safetykleen Full time

    **The Opportunity** Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Service Team Leader to join our Stirling team and contribute to our mission of...

  • Shift Leader

    4 months ago

    Stirling, United Kingdom AWD Recruitment Limited Full time

    Senior Manufacturing Shift Team Leader who has previous experience in a similar industrial, production role with good general knowledge of the plant and process and the drive to achieve high standards is required for a well-established manufacturer based in Stirling, Scotland. **SALARY**: Competitive + Benefits (see below) **LOCATION**: Stirling,...

  • Team Leader

    4 months ago

    Stirling, United Kingdom William Simpsons Full time

    **Job Purpose**: To assist the Care Manager / Deputy Care Manager in their professional and administrative duties. In the absence of the Care Manager / Deputy Care Manager, the Team Leader may be identified as the senior member of staff in charge and also a working member of the care team who has overall responsibility for the management of the Home at such...

Summer Host Team Leader

4 months ago

Stirling, United Kingdom Stirling Hotel Services Ltd Full time

We are currently recruiting Summer Host Team Leaders to assist the University of Stirling in its vision to deliver an inspired customer service to students and guests staying in University accommodation over the summer months.

As part of the Accommodation Services team, the Summer Host Team Leaders will be based throughout the University's accommodation buildings.

Reporting to the Host Supervisor/Duty Accommodation Operations Manager, the role holder will be required to train, support and lead a small team of Summer Hosts in delivering excellent customer service during the University’s important summer business period.

**Key Duties and Responsibilities**
- Ensure outstanding customer care at all times by supporting, and setting a positive example for, the Summer Host team.
- Lead and oversee the activities of the Summer Host team to ensure an excellent level of service and hospitality is provided to guests, supporting the team with any issues or complaints.
- To administer bookings and allocate rooms accurately and efficiently in line with yield management guidelines through the use of our KX Software.
- To respond to all incidents and/or accidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices.
- To process financial transactions, issue receipts, reconciling balances for all payments and prepare administrative paperwork in accordance with agreed procedures and practices and ensuring accuracy at all times.
- To ensure any financial discrepancies are investigated and reported in accordance with University procedure.
- To work with the Cleaning Services Team as required to prepare rooms within the buildings in advance of student and customer arrivals, with room set ups and other relevant activities. This includes cleaning of bedrooms, bathrooms, common areas and circulation spaces, the distribution, collection and changing of linen and distributing and replenishing consumables and equipment into rooms and kitchens.
- Carry out the duties and responsibilities of the Summer Hosts to cover breaks and absences as required
- To ensure that a full handover is provided to other staff as appropriate at shift changeover times, highlighting outstanding actions and issues that have arisen during shift.
- Build strong relationships and liaise with other teams, especially the Cleaning Services and Commercial Services teams.
- To process items of lost property in accordance with University procedures and practices.
- Any other duties as defined by Accommodation Services management.

**Person Specification**

**Qualifications**
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience.
- Full Driver Licence (desirable)
- Qualified First Aider (desirable)

**Knowledge & Experience**
- At least 1 years’ experience of working as part of a team providing excellence in customer care within a front facing, operational role.
- Experience of leading a team or project, or acting as a role model to others.
- Experience of making decisions and using judgement and initiative to solve problems.
- Evidence of strong interpersonal skills
- Evidence of being self-motivated with a “can do” style and approach.
- Experience of using an accommodation booking system. (desirable)
- Experience of working with students. (desirable)
- Knowledge of the University. (desirable)

**Skills & Attributes**
- Evidence of excellent written and verbal communication skills
- A flexible approach to ensure shifts can be covered as required

**Behaviours / Competencies**

Customer Service is at the heart of what we do and those who join our team will need to feel and demonstrate the same priorities even in the most demanding situations. Lifelong memories are created by experiences our students have during their time at University; the relationships they develop and the services they receive from staff working within Accommodation Services forms a significant part of this experience.

We place great importance on behaviours and attitudes during the selection process to ensure that we bring people into the University who support the way we do business. In addition to the duties and responsibilities associated with this role, the role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

**1.** **Managing self and personal skills**

Being aware of own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

**2.** **Delivering excellent service**

Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

**3.** **Finding solutions**

Taking a holistic view and working enthusiastically to analyse problems and to develop workable solution