Community Host

4 weeks ago

London, United Kingdom infinitSpace Full time

_InfinitSpace has the vision to foster human connections and create a positive impact in communities across local neighborhoods through real estate. It’s infinitSpace’s mission to improve the quality of people’s life by providing inspiring and collaborative workspaces._
- The key to achieving this is by having more flexible office space, in more buildings and cities. Therefore infinitSpace provides a whitelabel flexible workspace management service and tenant experience software for landlords and corporates to create their own unique flexible workspace brands._

**The role**

Our Community Team is an integral part of our business with the mission to enable our landlords and partners to create places where members connect, share and learn at an inspiring workplace.

As a Community Host you are the shining star of the building, creator of exceptional member experience and service provider. For every question, favor or ask, you are there for the members, their guests, and act as the first point of contact for vendors.

**Member Experience**
- Responsible for an exceptional overall member experience and satisfaction KPI
- Act as the first point of contact at the front desk during business hours
- Develop, manage and maintain strong positive relationships with and among all members
- Be the owner of the member support ticket tool and lead and solve all members’ related requests within our SLA’s
- Be the collector and distributor of all mail and packaging
- Support company-wide initiatives that improve the overall customer experience, including events, promotions, and communications
- Initiate and create weekly content for our building newsletter for sign off
- Provide administrative support to the (Assistant) Community Manager
- Keep the front desk and mailroom clean and organized at all times

**Operations**
- Conduct building morning walkthroughs to control the quality of the building
- Escalate and follow up on building underperformance to the community manager to ensure the highest level of building quality and member experience
- Review, understand and execute the building Emergency Action Plan
- Execute in cooperation with the (Assistant) Community Manager the onboarding/ offboarding process
- Responsible for stock ordering, receipt and control
- Take on small sales responsibilities and tasks

**Events**
- Create a monthly event calendar with the Assistant Community Manager and distribute event posters within the building
- Actively promote the events within the community to ensure a good turnout
- Execute events that are in the interest of our community, focussed on fostering a strong connection between members
- Develop innovative ways to surprise and delight members with the goal to create a unique experience

**About You**

We’d love to hear from you if you meet the qualifications below:

- 2+ years of equivalent experience in hospitality, multi-unit retail, startups, administration or any other related experience. Customer service experience is required
- Must have excellent verbal and written communication skills
- Structured and highly organized
- A born connector and Hospitality star
- Like challenges, and embrace change in a fast-paced environment
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Fluency in the English language (written and spoken)

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Hospitality: 2 years (preferred)
- Office: 2 years (preferred)

Work Location: In person

  • Community Host

    1 week ago

    London, United Kingdom Collins Property Recruitment Full time €28,000

    A leading Build to Rent operator is seeking a Community Host for a new BTR scheme in London. This role is based in the City and the working hours will be 32 hours a week including weekend rota. The salary is up to £28,000 per annum. The role:The Community Host is responsible for liaising with residents, providing excellent customer service at all times. The...

  • Community Host

    1 week ago

    London, United Kingdom ISS Facility Services Full time

    **Professional & Technology Services**: *** **Business Area: Professional & Technology Services**: *** **Place of Work: London** *** **Contract Type: Permanent** *** **Hours: 40** *** *** **Context** *** **Community Host** **London** **Competitive Salary** *** *** *** **As Community Host, you will support the Community Manager in the planning and...

  • Community Host

    1 month ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Community Host

    1 month ago

    London, United Kingdom Portico Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Community Host Coordinator

    1 month ago

    London, United Kingdom EF Education First Gruppe Full time

    We are looking for a dynamic person with drive and enthusiasm to recruit local hosts to accommodate international students. Ensuring a high level of standard of homestay accommodation through excellent customer service in a fast paced environment will be one of your highest priorities. You will have the ability to build strong relationships with homestay...

  • Community Host

    2 weeks ago

    London, United Kingdom Native Residential Full time

    **Start date for role circa 17th June 2024** **Part time vacancy 32 hours per week** This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will set the standard in a new concept...

  • Community Host

    7 days ago

    London, United Kingdom Native Residential Full time

    **Start date for role circa 3rd June 2024 - 40 hours per week** This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will set the standard in a new concept of business class...

  • Community Host Coordinator

    2 weeks ago

    London, United Kingdom EF Education First Gruppe Full time

    Are you a people person, who loves the Hospitality & Language sector? Are you looking for a full -time opportunity, where you can be part of a fun team, and kickstart your career in a global company? We are seeking a full time  Host Family Coordinator to join our team as soon as possible. Ideal candidate is already based in Malta, has a clean driving...

  • Community Host

    2 weeks ago

    London, United Kingdom One Property Recruitment Full time €27,000

    Resident Host- Wandsworth- £27,000pa plus generous bonus! At least 1 years experience within the property sector One Property Recruitment have been instructed upon the search for a Resident Host to join their team in Wandsworth. My client is a huge Build to Rent company who are looking for someone with Property experience or Build to Rent experience to...

  • Night Community Host

    1 week ago

    London, United Kingdom Native Residential Full time

    **Start date for role circa 17th June 2024 - 38.5 hours per week - 4 on 4 off nights shifts** **Night Community Host** This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will...

  • Night Community Host

    18 minutes ago

    London, United Kingdom Native Residential Full time

    **Start date for role circa 17th June 2024 - 34.5 hours per week - nights shifts** **Night Community Host** This is an exciting opportunity to join the operational team at Alma, a new flagship build to rent, office and retail space in the heart of Aldgate, Central London to deliver best in class customer service and community building. Alma will set the...

  • Community Host

    1 week ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! Location: Old Street Salary: £28,000pa- DOE Experience required: At least 1 years experience within the property sector One Property Recruitment have been instructed upon the search for a Resident Host to join their team in Old Street. About the client: My client is a huge Build to Rent...

  • Community Host

    3 days ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! Location: Old Street Salary: £28,000pa- DOE Experience required: At least 1 years experience within the property sector One Property Recruitment have been instructed upon the search for a Resident Host to join their team in Old Street. About the client: My client is a huge Build to Rent...

  • Community Host

    2 days ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! Location: Old Street Salary: £28,000pa- DOE Experience required: At least 1 years experience within the property sector One Property Recruitment have been instructed upon the search for a Resident Host to join their team in Old Street. About the client: My client is a huge Build to Rent...

  • Community Host

    2 weeks ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! Location: Old Street Salary: £28,000pa- DOE Experience required: At least 1 years experience within the property sector One Property Recruitment have been instructed upon the search for a Resident Host to join their team in Old Street. About the client: My client is a huge Build to Rent...

  • Community Host

    1 week ago

    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Community Host

    7 days ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Would you like to be based at the London offices of one of the largest international banks in the world?! We are looking for a Community Host to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. Responsibilities: - Complete regular floor walks - Proactively identify...

  • Community Host

    1 week ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! My client is a huge Build to Rent company who are looking for someone with Property experience, Build to Rent experience, or student accommodation experience to join their brand-new scheme. You will be a vital member of the front of house team and will build strong relationships with the residents...

  • Community Host

    3 days ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! My client is a huge Build to Rent company who are looking for someone with Property experience, Build to Rent experience, or student accommodation experience to join their brand-new scheme. You will be a vital member of the front of house team and will build strong relationships with the residents...

  • Community Host

    2 days ago

    Old Street, Greater London, United Kingdom One Property Recruitment Full time €28,000

    Community Host- Old Street- £28,000pa plus generous bonus! My client is a huge Build to Rent company who are looking for someone with Property experience, Build to Rent experience, or student accommodation experience to join their brand-new scheme. You will be a vital member of the front of house team and will build strong relationships with the residents...