Claims Handler

7 months ago

Gloucester, United Kingdom Thistle Insurance Services Full time

Job Advert

PIB Group is a really exciting organisation to be part of, since our launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees. With a key focus on collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have and pride ourselves on internal progression.

**Responsibilities**:
**This role is very customer focussed, requiring you to provide an excellent claims service to our customers and overall claims support to the broking teams.**
- To achieve your key performance indicators including service targets.
- To ensure that clients are fully informed of the process of their claims
- To place handle claims within your authority limits referring unusual cases to an experienced colleague or head office.
- Clients queries and correspondence.
- The effective management of your diary.
- To adhere to agreed policies and procedures as detailed in the claims procedures and in the compliance handbook.
- To use all core PIB systems and any specific claims monitoring ensuring they are regularly updated for effective Management information and Reporting.
- To attend company and/or claims meetings and events as required, including prescribed training. Also to achieve the minimum requirements for CPD through training provided in house or by identifying development areas during your performance and development review meetings.
- To undertake any other reasonable duties as requested by management.

**Experience**:

- Experience in the financial services/insurance sector
- Experience in working in insurance claims
- Motor and personal lines claims
- Maintaining and manging your own caseload
- Good working knowledge of general insurance contracts including property and motor classes.
- Excellent telephone manner
- Fantastic customer service skills
- Negotiation and complaint resolution

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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