Case Officer

3 weeks ago

Folkestone, United Kingdom Folkestone & Hythe District Council Full time

**£23,744 - £31,663 pro rata per annum**

We are currently seeking a self-motivated and proactive individual excited by the challenge of a role within our Case Management (Corporate Services) team. Working in a multi-skilled team focused on delivering core services, this is a fantastic opportunity to work at the heart of the council, providing excellent customer service to a whole range of stakeholders.

The primary function of the post holder will be to assist with the recovery of debts including council tax, overpaid housing benefit, sundry debts and business rates (NNDR). The role will involve contacting customers, setting up and monitoring payment arrangements and taking recovery action where arrangements fail. There will be an element of taking inbound calls but the predominant function will be general debt management work including outbound calling.

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets, you will also need to be able to adapt to a constantly changing environment which can be influenced by economic stability as well as legislative changes. Specific experience in debt recovery would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you

**The closing date is 12pm on Monday 9th January 2023**

**How to apply**

**Further information on this vacancy**

**Job Types**: Part-time, Fixed term contract

**Salary**: £23,744.00-£31,663.00 per year

Work Location: Hybrid remote in Folkestone

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