Duty Officer

3 weeks ago

Leeds, United Kingdom Leeds City Council Full time

**About you**
As a Duty Officer, you will bring to the role:

- Great leadership skills to lead a diverse team across the site
- Strong customer service skills
- Organisation & planning to lead shifts
- An awareness of Health and Safety and its importance within Leisure Centres

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our **council values** and **ambitions**.

**About the role**
As our next Duty Officer you’ll be leading the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas. You’ll also have a role to play in contributing to increasing and sustaining active participation across the City. The role is integral to our Active Leeds team running 16 leisure centres across Leeds.

**What we offer you**
We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of **staff benefits** to help you boost your wellbeing and make your money go further

**How to apply**

**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**

**We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job Purpose**:To lead the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas.

To contribute to increasing and sustaining active participation across the City.

**Responsibilities for Grade**:
To be responsible for all members of staff under their control, including maintaining appropriate staffing levels, high standards of service and customer care.

Responsibility for the maintenance of high standards of cleanliness and presentation, both in respect of the facilities, themselves and the staff.

Ensure that all heating, lighting, ventilation, plant and other services are operating to the required standards, reporting any defects to the appropriate person / service.

Liaise effectively with customers and stakeholders to ensure a positive customer experience.

To assist in the administrative duties relating to the operation of the facility, including the correct recording of all income, sales, attendance and associated records.

To ensure correct & safe set up and dismantling of equipment.

To undertake miscellaneous duties including reception work, life guarding, cleaning, coaching and instruction as and when required.

To support training programmes in conjunction with colleagues & Managers.

To assist with the correct and efficient operation of all licensed bar, catering & hospitality activities where appropriate.

To support the Leisure Centre Manager with all aspects of Health & Safety.

To act as a key holder and be available for emergency call-out as necessary.

To effectively manage appropriate budgets in accordance with Leeds City Council’s Financial Regulations.

To undertake any other duties which may be assigned from time to time and that are commensurate with the grade of the post.

To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.

To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.

**Qualifications**:
ISRM National Pool Plant Operators certificate or equivalent
Current NPLQ

**Skills Required**:
Ability to communicate effectively in both written and verbal form, with a wide range of people individually, in groups and at all appropriate levels

Able to prioritise the work of staff and develop and manage their work programmes

Able to deal with difficult situations

Ability to contribute positively to a team

Able to work to accounting and financial procedures

Able to interpret management information

Ability to work accurately with numbers

Able to demonstrate good organisational skills

Ability to set and implement high stan

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