Retail Assistant

6 months ago

Watford, United Kingdom Mitie Full time

**Main Duties**
- Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
- Food must meet customer medical and cultural needs including, for example, gluten free, low fat, soft food, halal and vegetarian.
- Demonstrates a complete understanding of menu items and explains them to guests accurately.
- Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the correct method for cleaning.
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
- Uses Point of Sale system/cash register to accurately record and process payments.
- Performs Cash-In Procedure
- accounting for all forms of money, bread, etc., during their shift.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Hygiene is a priority, ensuring that all tables and work surfaces are clear & clean.
- Ensures rubbish is regularly removed from areas and in the correct waste streams.
- Maintains vigilance for pests & reports any non-conformance to the Manager.
- Ensures all food is stored safely and at the correct legal temperatures.
- Ensures all equipment is washed correctly and where permitted with the use of a dishwasher.
- Promptly and accurately completes due diligence and other food safety documentation.
- Undertakes cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines.
- Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager.
- Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager.
- Complies with standards as set up in the company procedures and through training delivered.
- Undertakes additional duties as required by their supervisor in line with capabilities.
- Communicates effectively with all the teams to ensure there is a seamless way of working across the contract.
- Brings to life the Mitie values daily and demonstrates the exceptional everyday.

**What are we looking for**
- Maintains a smart, professional and hygienic appearance.
- Works safely always giving due consideration for the safety of others and the environment.
- Prepared to work in a chilled environment & willing to work in hot, noisy conditions.
- Knowledgeable about allergens, and cultural needs including, for example, gluten free, low fat, soft food, halal and vegetarian.
- Food safety level 2 preferred, must be available to undertake mandatory training at short notice to comply with food safety.
- Standing mostly with manual handling & some bending / stretching / heavy lifting required.
- Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours.
- Has a good level of both written and spoken English skills with an excellent attention to detail.
- Good standard of numeracy, understands principles of stocktake and stock control.
- Great people skills, customer focussed and focused on delivering excellent customer service,
- A strong communicator, who can easily interact with customers and team members.
- Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and "can do attitude" together with the ability to self-prioritise will be required.
- Maintains a good working relationship with; Mitie employees, NHS trust employees and hospital patients.
- Represents Mitie and the client always in a professional, courteous and confident manner.

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