Luxury Travel

4 weeks ago

London, United Kingdom Ten Group Full time

Embark on a journey with us We have an exciting opportunity to join our Global Travel Management team and lead our Luxury Travel team. In this role, you will use your leadership skills, combined with your passion and knowledge of the world and the travel industry, to take our luxury travel offering to the next level. You will inspire and engage your team to provide the very best service to our mass affluent and high net worth members, creating memorable itineraries every time.

You would be responsible for the management of a team of 8-10 Travel Lifestyle Managers in the UK, based remotely and in our London office. Your core focus would be achieving our departmental objectives to bring our travel vision to fruition and your role would include performance measurement and personal development of Lifestyle Mangers, ensuring our travel requests are fulfilled in line with our values. You would also support member requests as required, and be a point of escalation for customer cares.

**Who we’re looking for**

An experienced, dynamic and reliable individual that is looking to grow their experience within the business and take on line management responsibility. Most importantly you’ll be passionate about people, and helping them to perform to the best of their ability.

**Who We Are**

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

**Looking ahead, Ten's strategy revolves around four key areas**:

- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its market-leading service proposition

**Requirements**:
**We are looking for someone who is**:

- Fluent in English, another European language would be an advantage
- An excellent communicator, both written and verbal
- Previous experience in managing people and processes, including performance management, coaching & training, service quality monitoring, HR admin, etc.
- You have a cooperative leadership style and are a natural leader within your role
- You will be a hands-on expert in one or more GDS systems, ideally Amadeus or Galileo, including complex multi-sector and round the world routing departing from all major global hubs.
- Knowledge of travel suppliers and systems is essential
- Well-organised, calm under pressure and enjoys using their problem-solving skills to go above and beyond our members’ expectations
- Willing to use their knowledge and experience within the Travel industry to share and implement best practice in the team

**Benefits**

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- A competitive salary will be offered depending on experience
- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 20 days per annum, 25 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
- Lucrative Ten Loyalty Rewards

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