Client Services Associate

2 months ago

Eastbourne, United Kingdom Easy Live Auction Full time

Easy Live Auction specialises in real-time online bidding and auction-management software for online auctions.

Our online platform allows bidders to browse, bid and buy from UK and international auctions. Our fully integrated auction-management software allows our auctioneers to create, manage and run their auctions. We also offer a full website service.

We take pride in our reputation and growth within the industry, achieved through our easy-to-use systems and high-quality service.

**About the role**

We are looking for a curious, hands-on, and autonomous Client Services Associate to join our growing team.

You will work closely with our sales, operations, and development team to maintain the best client support in our market.

You will build professional relationships with our existing client base and welcome new auctioneers onboard. You will acquire ample knowledge on the intricate workings of the auction industry and perfect your skills as a trainer.

If you have an investigative mind, a strong passion for customer service and you are ready to step into a new complex world of online auctions, then this role is for you.

**Key Tasks**:

- Training clients on how to use our systems
- Investigating client issues internally and ensuring resolutions are given in a timely manner
- Co-ordinating diary appointments
- Prioritizing tasks continuously throughout the working day
- Monitoring live auctions in real time
- General admin & brand maintenance
- Ensuring a thorough understanding of our systems through self-directed learning
- Responsible for ongoing own professional development (including participating in training sessions)
- Engaging in shift working patterns as required (evening and weekend)

**Required Skills and Qualifications**:

- Excellent problem-solving skills and independent thinker
- Conscientious approach to work
- Good time-management and prioritisation skills
- Good interpersonal skills
- Ability to multi-task and remain agile in a fast-paced, dynamic environment
- Clear written and verbal communication skills (Ability to express confidently and succinctly using a good level of English grammar)
- A sharp eye for detail
- Strong computer literacy skills (including use of Microsoft Office package)
- Work well under pressure and in a team environment

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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