Head of Housing Services

3 weeks ago


Cambridge, United Kingdom University of Cambridge Full time

The University is seeking to appoint a Head of Housing Services, this is a senior role, in the Estates Operations Team, leading a full Housing Management service to a portfolio of 1,200 University residential properties for key workers and academic staff.

The University of Cambridge has one of the largest estates in higher education with an existing 8 million square feet of built space within 360 teaching, research and operational buildings, with significant plans for further expansion. Their broad and complex estate includes buildings that are 800 years old, Grade 1 Listed and English Heritage protected properties, contrasted with new facilities with highly sustainable building fabrics and building management systems. The non-Operational estate comprises investment, support and residential properties and the University Farm, with an estates maintenance and minor works spend in excess of £25m. The significant and growing residential footprint, makes for a unique and fascinating professional landscape, set within the equally unique location of the City of Cambridge.

The University's residential estate comprises of 710 keyworker accommodation units and public realm within Phase 1 of the Eddington development in North West Cambridge, plus 500 further existing residential units across Cambridge. This is a new role which will play a critical part in ensuring that the University's residential estate is fully utilized and that rental income is maximized.

The Role:
As a key member of the senior leadership team within the Estates Operations function, you will act as an interface with the Estates Development, Programme Delivery, Property Management and Sustainability functions. You will oversee operations of the University Accommodation Bureau, providing strategic oversight, accountability and leadership to drive quality, efficiency and compliance. Through a number of special purpose companies, you will provide visible leadership for the estates, property and community management of the Eddington development.

About You:

- Significant and demonstrable senior leadership experience in Housing Estates Management.
- Experience of managing a large urban mixed use estate or portfolio, and experience in planning, procuring and managing Facilities and Estates management services.
- Excellent verbal and written communication skills, including report-writing.
- Effective stakeholder relationship management at all levels, with the ability to negotiate, motivate and influence others.
- Strong commercial acumen, with the ability to deliver projects to time and budget in a large, complex and dynamic organisation.

Berwick Partners are acting as an employment agency advisor to the University of Cambridge on this appointment. If you feel you are the right person to lead a consistent and integrated Housing Service across the University's residential estate, please speak with our advisors:
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.



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