Oncology Booking Clerk
6 months ago
We are looking for an excellent individual to join our team of booking clerks in Haematology and Oncology Services. This post will mainly be based at the Rigby Unit at Stratford Hospital but there may be a requirement to cover at the Aylesford Unit at Warwick Hospital.
This role is a perfect opportunity to someone who has excellent communication, customer service and organisational skills, works well as a member of a team and can meet deadlines under pressure.
To work as part of a team providing booking cover for the consultants, junior medical staff and nursing staff within the team, with particular responsibility for ensuring new and follow up appointments are booked, and patients are greeted to clinic and outcomed appropriately in line with their clinical appointments.
To support the management of the elective and/or emergency pathways to include Cancer, Referral to Treatment Targets (RTT) and E-referrals.
To support the delivery of a specialty specific single point of access for patients. To work collaboratively with other members of the administrative team within Cancer Services.
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Registration
Register and change patient details which are incorrect on PAS - inter trust transfer process.
Process Referrals and all aspects therein. Input referral data onto the PAS, Somerset Cancer Register and the MOSAIQ Oncology Management system /referral database as required incorporating RTT &/or Cancer Waiting Times.
Print the Choose & Book referral letters.
Scan referral letters onto the relevant database.
Typing correspondence within cancer services.
Book follow-up appointments for patients from clinic as and when required.
Call Handling
Liaise with patients - answer telephone in an efficient, prompt and polite manner.
Contact patients to attend appointments at short notice or when their appointments have to be cancelled.
Deal with queries and liaise with the Dedicated Clerks and all grades of staff in relation to appointment queries or slot capacity issues and transfer callers to relevant extensions where necessary.
Liaise with reception staff, notifying them of patient cancellations on the day of clinic.
Arrange transport/Interpreters for follow-up appointments where necessary.
Keep documentation up to date including clinic codes.
Cancer Services
To process 2 week wait referrals for set specialties.
Contact patients to attend appointments at short notice or when their appointments have to be cancelled.
Scan referrals onto the relevant database.
Alert line manager/GMs if no capacity to book within 2 week guidelines.
Input data into the Cancer Database.
Run and check reports as and when required.
Other
May be required to train and support more junior members of staff with departmental processes and procedures.
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