Sdm Coordinator

Date Posted:
2023-03-24

Country:
United Kingdom

**Location**:
Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.

At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready - with a bold vision of the future and the groundbreaking technology to make it happen. You could be part of our next chapter as a Regional EHSQ Manager based in London with responsibility for
- The scheduling of inspections, uploading of reports, updating, and closing out of items via the customers common data portal (Invidia).
- Maintain records within customer data portal, and CRM.
- Monitor and report on customer portals and contractual KPI’s
- Support local team with administration of the contract.

The key objective is to work in partnership with the Service Delivery Manager, ensuring that the business deliver and achieve a service level agreement with one of our biggest clients. You will ensure customer feedback and complaints are dealt with quickly and effectively. Action all disputed debt actions needed to ensure Otis receives payment. This includes detailing paperwork corrections, liaising with customer representatives, agreeing required solutions to remove point of dispute and liaising with Contracts Admin.

To be successful you will:

- Have a solid understanding of the Lift industry.
- Proven experience working with demanding clients, able to achieve a KPI’s focused around a high service level agreement.
- Great communication skills, both verbally and written.
- Have a collaborative mindset, able to work in partnership with internal and external stakeholders to provide solutions to demanding customer issues.

More about us:
Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready - with a bold vision of the future and the groundbreaking technology to make it happen. You could be part of our next chapter as a Regional EHSQ Manager based in London with responsibility for
- The scheduling of inspections, uploading of reports, updating, and closing out of items via the customers common data portal (Invidia).
- Maintain records within customer data portal, and CRM.
- Monitor and report on customer portals and contractual KPI’s
- Support local team with administration of the contract.

The key objective is to work in partnership with the Service Delivery Manager, ensuring that the business deliver and achieve a service level agreement with one of our biggest clients. You will ensure customer feedback and complaints are dealt with quickly and effectively. Action all disputed debt actions needed to ensure Otis receives payment. This includes detailing paperwork corrections, liaising with customer representatives, agreeing required solutions to remove point of dispute and liaising with Contracts Admin.

To be successful you will:

- Have a solid understanding of the Lift industry.
- Proven experience working with demanding clients, able to achieve a KPI’s focused around a high service level agreement.
- Great communication skills, both verbally and written.
- Have a collaborative mindset, able to work in partnership with internal and external stakeholders to provide solutions to demanding customer issues.

More about us:
Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide.

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.
- Otis is An Equal _