Night Porter

Night Porter

Be responsible for the security of the hotel and its guests over night. Ensure that all guests receive a warm, memorable and personalised welcome to The Crescent Turner, setting the scene for their stay and ensure that guests' needs are anticipated and that any requests are actioned. Complete administrative tasks accurately and within given deadlines.

MAIN RESPONSIBILITES:
Our Service

Ensure good communication with all departments throughout the hotel.

Handle, follow up and communicate any comments or complaints. Pass on to relevant Hotel Manager if unable to handle. Be familiar with and promote hotel facilities.

Assist guests with any requests eg information, making bookings, directions.

Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift

Be fully conversant with handling of reservation enquiries. Be aware of all current offers.

Ensure you have a well founded understanding of all Hotel regulations.

Have a thorough knowledge of EPOS and any relevant hotel sales/reservation systems.

Tour all areas of the hotel on a regular basis and report irregularities to Hotel Manager and maintenance.

Ensure all access to the hotel is secure as required by hotel policy and procedure. Perform any related security duties as required overnight. Complete all incident reports and distribute to relevant departments. Record any unusual occurrences or problems arising to the Hotel Manager and take appropriate action.

Communicate, work with and build a good working relationship with Reception team to ensure a consistent level of service is offered throughout the hotel 24 hours a day.

As a team, ensure that guest areas and back office areas are clean and tidy at all times.

In conjunction with the Housekeeping team, clean public area carpets and additional cleaning, as and when required.

Check in late arrivals and check out early departures in line with hotel procedures.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.44-£12.00 per hour

Expected hours: 39 - 45 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Flexitime
- Night shift

Supplemental pay types:

- Tips

Work Location: In person