IT Technical Sales Apprenticeship

**Brief overview of the role**:
**Working week**:
Monday - Thursday 9:00am to 5:30pm, Friday 8:00am to 4:00pm

**Positions available**:
2

**Vacancy description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Technical Sales Apprentice and join a vibrant, team focused technology company.

We are currently recruiting for a talented individual who is eager to learn and in time, grow and develop the company’s client base using the sales techniques learnt during the programme.

As a Sales Apprentice your main role and responsibilities will be:

- Shadowing each relevant business area in order to fully understand how the business operates and interacts with the sales function - including the different sales departments, operations and the bids team.
- To provide sales administrative support to other key account managers within the business
- To complete milestone assessments in line with program content and on the job learning.
- Prospecting - to proactively uncover, understand and record prospective clients’ key projects and initiatives.
- To ensure Key Performance Indicators (KPI’s) are met, as defined by your manager. Progress will be discussed in regular 121’s.
- To liaise with other departments to make sure client requests are dealt with efficiently and effectively.
- To achieve the highest levels of customer satisfaction throughout the sales lifecycle
- To respond to all requests to a high standard and in a timely manner.
- To maintain appropriate customer records on the sales order processing system.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start to your professional career within the IT industry.

**Requirements and prospects**

**Qualifications Required**:
Grade C/4 or above in both English and Maths are essential.

**Desired skills**:
You should be able to demonstrate excellent written and spoken communication skills.

**Personal Qualities**:

- Communication skills
- Customer care skills
- Administrative skills
- Eager to learn

**Training to be provided**:
CORE MODULES

Sales Concepts

This module provides learners with an understanding of the various concepts involved in the sales process.

Key Topics:

- Principles and ethics of sales
- Delivering value to the customer
- Sales life cycle
- Sales techniques and processes

IT Fundamentals

This module provides learners with a practical understanding of the fundamentals of computer systems

Key Topics:

- Basic elements and architecture of computer systems
- Principles of secure coding
- Data storage
- Networking

Sales Techniques

This module provides learners with a practical understanding of sales techniques.

Key Topics:

- Negotiating sales
- Handling objections
- Closing Sales

Business Context

This module provides learners with an understanding of the wider business context as related to sales.

Key Topics:

- Business systems life cycle
- Business strategy
- The role of IT within a business
- Organisational procedures

Microsoft 365 Fundamentals

This module will prove that you understand cloudconcepts; core Microsoft 365 services and concepts;
security, compliance, privacy and trust in Microsoft365; and Microsoft 365 pricing and support.

Key Topics:

- Understand cloud concepts
- Understand core Microsoft 365 services and concepts
- Understand security compliance, privacy and trust in Microsoft 365
- Understand Microsoft 365pricing and support

Communications

This module provides learners with a practical understanding of the various methods and techniques of communications used in the business context

Key Topics:

- Unified communications
- Cultural awareness
- Interpersonal skills
- Written communications

**Future Prospects**:
This is an investment in out future, as well as yours. There is a full-time position available upon successful completion of the apprenticeship programme.